Job Description

Join the Learning & Development Team at Civista Bank and help build the knowledge, skills, and capabilities that support our employees and our continued success. Civista is a relationship-driven community bank committed to helping our customers, employees, and the communities we serve. In this role, you’ll have the opportunity to use your Learning & Development expertise to create meaningful learning experiences, strengthen employee development, and partner with leaders across the Bank to support a culture of continuous learning and growth.

Position Purpose:

The Learning & Development Content Developer plays a dual role in managing Civista University, the Bank’s Learning Management System (LMS), and designing engaging learning experiences that support employee growth, business performance, and organizational priorities. This position serves as the primary administrator of the LMS, ensuring effective system management, accurate reporting, data integrity, and a positive learner experience.

As a key member of the Learning & Development team, this role partners with stakeholders, subject matter experts, facilitators, business leaders, and external vendors to translate business needs into high-quality learning solutions. The Content Developer brings together technology, instructional design, and business insight to create learning that drives performance and reinforces Civista’s culture.

What Success Looks Like

• Balances technical LMS expertise with creative instructional design and content development.
• Takes ownership of the learning platform, learner experience, and program outcomes.
• Is highly organized, detail-oriented, and able to manage multiple priorities and deadlines.
• Collaborates effectively across teams and communicates clearly with employees, leaders, subject matter experts, and vendors.
• Proactively identifies opportunities to improve learning content, platform capabilities, engagement, and outcomes.

Description of Duties, Responsibilities and Expectations

LMS Administration – Civista University

• Serve as the primary administrator for the Litmos LMS, known internally as Civista University.
• Manage users, roles, permissions, system configuration, course assignments, learning paths, and curricula.
• Maintain system organization, data integrity, reporting accuracy, and completion records.
• Upload and manage SCORM content, e-learning modules, videos, and other multimedia learning assets.
• Administer evaluations, assessments, and completion tracking.
• Provide end-user support, troubleshoot technical issues, and manage the Civista University mailbox and learner inquiries.
• Generate and distribute reports to support quarterly business needs, audits, compliance, Human Resources, and other stakeholders.
• Monitor engagement and usage metrics and recommend improvements to the learner experience.
• Stay current on LMS updates and enhancements and recommend new features or capabilities.
• Partner with the LMS vendor and participate in regular system review meetings.
• Collaborate with business partners to develop and deliver LMS-related solutions.

Instructional Design & Content Development

• Design and develop interactive learning experiences using adult learning and instructional design principles.
• Translate business needs into clear learning objectives, structured programs, and practical training solutions.
• Build digital learning experiences using tools such as Articulate Rise, LMS modules, job aids, microlearning, videos, quizzes, and other reinforcement activities.
• Partner with subject matter experts and facilitators to develop accurate, relevant, and engaging learning content.
• Create multimedia content, including video clips and microlearning modules.
• Develop reinforcement and follow-up strategies that support knowledge retention and application.
• Continuously improve content based on learner feedback, engagement, and performance data.
• Ensure learning content aligns with Civista’s brand, culture, strategic priorities, business goals, and leadership expectations.

Vendor & Stakeholder Partnership

• Act as a liaison between Civista and external learning vendors.
• Consult with stakeholders to understand learning needs and recommend appropriate solutions.
• Coordinate with vendors and internal partners to support successful implementation and ongoing improvement of learning programs and platforms.

Requirements

Qualifications, Knowledge and Skills

• Bachelor’s degree in business, organizational development, instructional design, human resources, information technology, or a related field preferred; equivalent experience will be considered.
• Two to five years of experience in Learning & Development, training, instructional design, or a related field.
• Hands-on experience administering an LMS; Litmos experience preferred.
• Experience with e-learning development tools, such as Articulate Rise or a similar platform.
• Strong understanding of instructional design and adult learning principles.
• Proficiency in Microsoft 365 and learning technologies.
• Strong organizational, analytical, project-management, and problem-solving skills.
• Ability to troubleshoot technical issues and manage multiple projects and deadlines.
• Excellent written and verbal communication and stakeholder-engagement skills.
• High attention to detail and a commitment to delivering a positive learner experience.

Location & Travel

• Must reside within the Civista Bank operating footprint.
• Occasional travel may be required for meetings or training.

Physical Requirements

• Ability to sit for prolonged periods and perform work requiring extended screen time and sustained focus.
• Ability to communicate effectively in writing and verbally.

EOE - Race/Sex/Disability/Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.