Job Description

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Fixed Term Contract - 18 months

As a Learning & Development Partner - Franchise coverage on a national field basis, you will be part of the Franchise L&D team in researching, designing, developing, delivering, and evaluating engaging impactful learning & development interventions.

You will need to hit the ground running and quickly build strong relationships, work closely with the wider L&D team, Franchise Operations & Marketing teams to identify, and ensure key learning objectives and outcomes are delivered against our strategic plan supporting the growth of Franchise pubs.

You will play a crucial role in ensuring our Franchisees and their teams are able to deliver a fantastic customer experience from day one of opening.

As a Learning Delivery Partner- Franchise you will need to..

• Liaise with key stakeholders to proactively identify our partner learning needs, develop, and deliver fit for purpose interventions against clear objectives and outcomes.
• Be multi-skilled in content delivery from delivering welcome induction sessions to in pub bespoke training & online digital solutions.
• Support the successful launch of our Nest and Hive Franchise pubs by providing engaging on-site pub team training resulting in successful launch and return on investment targets.
• Working with the wider L&D team for consistency of approach, to meet personal team goals and objectives, working alongside the Franchise regional team to support specific area needs.

Other Key Responsibilities

• Effectively and efficiently support our onboarding process and Franchisees in their first 100 days.
• Agile in role with ability to travel nationwide to support new investment launches.
• Support menu scoping, development & delivery of training solutions.
• Support the delivery of our Franchise Induction Programme.

• Support and deliver systems training on site and during induction for new Franchisees and their teams.
• Support our property & design teams during onsite briefings ensuring future investments are set up for operational success.

Qualifications

What you’ll bring…

Ideally you will have a background as a General Manager, Senior PLT or Field based pub support role with experience training Pub Management Systems, Front of House & Back of House practical skills and we will be looking for you to apply your experience to create high impactful learning and development interventions that make a difference based on a blended learning style.

• Confident in delivering training to groups in a pub environment
• You will be comfortable in a varied role, with a customer first, problem solving, and a can do attitude
• Work collaboratively with the wider L&D team / OD, OMs, BDMs and PP support teams
• An interest & passion in developing training in a digital world
• Creative, well organised, with strong attention to detail
• Responsible for data collection and accurate reporting
• A clear communicator, both written and in person and able to engage with Franchisees and their teams
• Have a passion for helping and motivating people to develop
• Consistently deliver on commitments, despite challenging timescales and competing priorities
  
• Knowledge of Pub Management Systems, Including till management.
• Comfortable training BOH & FOH practical skills
• Experience developing teams and mentoring individuals.
• The role includes travel and working away from home. Due to the frequent and wide-ranging national travel, a full UK driving license is required
• Training for the role will be provided

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…