Job Description

We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.

Founded in 1965, Toshiba America, Inc. (TAI) is a subsidiary of the globally renowned Toshiba Corporation based in Tokyo. As the holding company for three Toshiba operating companies, TAI offers a wide array of products and solutions across the commercial, energy, and industrial sectors. Together with our subsidiaries, we form the Toshiba Americas Group, which is committed to technological innovation and excellence.

Our Commitment to the Future
At Toshiba America, we are guided by the principle “Committed to People, Committed to the Future.” This core philosophy shapes our strategies and actions as we strive to build a better, more sustainable world. In an era of climate change, resource depletion, and social inequality, we aim to ensure safety, security, and environmental stability for all.

The L&D Operations Representative independently manages the operational execution of Toshiba University's learning and development programs across the Toshiba Americas Group (TAG). This role ensures that training programs, learning systems, communications, and administrative processes run efficiently and consistently for employees across the Americas. It requires the regular exercise of discretion and independent judgment in areas such as learning systems configuration, content monitoring, vendor evaluation, and data-driven recommendations to leadership.

This role is part of a team that is collectively responsible for enterprise learning strategy, program design and delivery, and learner communications. The L&D Operations Representative serves as the operational lead of Toshiba University, making independent decisions daily that directly affect the quality and compliance of the organization's learning infrastructure.

Working under the general direction of the L&D Manager, this position independently manages training logistics, administers and configures the Learning Management System (LMS), analyzes training data to inform business decisions, evaluates vendor performance, and manages the systems infrastructure required to deliver TAG's L&D programs. This role provides opportunities to develop skills in a variety of course authoring tools.

Key Responsibilities

Learning Technology Administration

• Independently manage day-to-day LMS operations including course configuration, enrollment strategies, automated assignment rules, and system workflows; evaluate platform capabilities and recommend configuration changes to optimize the learner experience.

• Serve as a subject matter resource for Toshiba University, exercising judgment to diagnose and resolve learner and stakeholder issues related to course access, system navigation, and completion discrepancies. Determine appropriate escalation paths for matters requiring platform-level vendor intervention.

• Evaluate and maintain course catalogs, metadata, and supporting documentation; independently determine content organization strategies to ensure accuracy, consistency, and alignment with organizational learning priorities.

• Lead testing and validation of LMS updates, new features, and configuration changes; independently assess impact on existing workflows and advise the L&D Manager on implementation readiness and risk.

• Evaluate, recommend, and administer supplemental L&D technology tools; develop and maintain job aids and user guides, determining the most effective format and delivery method for each stakeholder audience.

• Assess onboarding and training needs for new tools and platforms; independently design and deliver user enablement sessions for team members and end users.

• Manage the full lifecycle of learning assets (videos, e-learning modules, guides, job aids), making independent decisions on version control, archiving schedules, and update priorities across platforms.

• Evaluate, convert, and package training recordings or digital content into SCORM-compliant formats for LMS deployment; independently determine best-fit content delivery approaches based on audience and platform constraints.

Learning Operations & Logistics

• Plan, coordinate, and manage in-person, virtual, and vendor-led training sessions across TAG business units; independently determine scheduling priorities, resolve conflicts, and adjust plans based on business needs and stakeholder input.

• Manage learner rosters, enrollments, waitlists, and session-level communications; exercise independent judgment on exception handling, late enrollment requests, and escalation decisions.

• Independently manage end-to-end training logistics: room reservations, equipment/AV setup, virtual meeting links, catering coordination, and material preparation and distribution — making real-time decisions to resolve issues and ensure successful delivery.

• Prepare and distribute pre-session materials; provide day-of facilitation support and exercise judgment to make real-time adjustments as needed to ensure successful program delivery.

• Maintain and audit digital training documentation (attendance, completions, rosters) within the LMS or other approved systems; independently identify and resolve data discrepancies to ensure integrity.

• Monitor and interpret training compliance requirements related to internal and external standards (e.g., ISO, OSHA); independently assess compliance gaps, determine corrective actions, and ensure accurate documentation within the LMS.

• Assist L&D team on course and content development usingtraining authoring tools (e.g. Articulate 360/Rise and other video editing/producing tools) and independently evaluate content quality and instructional effectiveness.

• Evaluate and prepare third-party or externally sourced training content for TAG use, including quality assessment, fit-for-purpose analysis, file formatting, and LMS deployment decisions.

Communications & Engagement

• Develop and distribute training announcements, reminders, and program updates; independently determine messaging strategy, timing, audience segmentation, and channel selection to maximize learner engagement.

• Manage and curate learning-related content on internal communication channels (e.g., SharePoint); independently evaluate content relevance and make decisions on updates, archiving, and new content creation.

• Strategically manage L&D calendars to ensure clear visibility, promotion, and appropriate sequencing of upcoming programs; resolve scheduling conflicts and make prioritization decisions.

• Design and administer post-training surveys; independently analyze feedback data and prepare summary reports with actionable recommendations for program improvement.

Data, Reporting & Continuous Improvement

• Develop and maintain regular training dashboards and metrics summaries; independently interpret trends, identify risks, and present data-driven recommendations to leadership.

• Proactively identify opportunities to streamline L&D operational workflows; independently evaluate process gaps, design solutions, and implement improvements with minimal oversight.

• Ensure data integrity and accuracy across all learning systems and training records; independently conduct periodic audits, investigate discrepancies, and determine corrective actions.

Budget & Vendor Management

• Independently manage training-related invoices, purchase orders, and vendor billing in coordination with Finance and Procurement teams; review charges for accuracy, identify discrepancies, and exercise judgment on resolution before escalating.

• Manage vendor onboarding and documentation requirements; independently evaluate vendor service quality, track performance against expectations, and make recommendations to the L&D Manager on continued engagement or alternative sourcing.

General Support

• Provide strategic and operational support for enterprise-wide talent development, talent management, and internal communication initiatives; independently determine operational approach and execution plans.

• Collaborate with the L&D Manager and team on project planning, execution, reporting, and continuous improvement; contribute independent analysis and recommendations.

• Support additional projects and initiatives as needed to advance the team's goals.

Required Skills & Competencies

• Demonstrated ability to exercise discretion and independent judgment on matters of significance related to learning operations, systems administration, and organizational compliance.

• Strong organizational and project coordination skills with the ability to independently manage multiple priorities and deadlines with minimal supervision.

• High attention to detail and accuracy in managing digital records, training data, and compliance documentation.

• Proficiency with LMS platforms and a strong understanding of learning technologies and system-based workflows.

• Familiarity with e-learning standards (SCORM) and content authoring tools.

• Strong written and verbal communication skills with the ability to independently develop professional communications for diverse audiences.

• Customer-service orientation with a solutions-focused approach to employee and manager requests.

• Ability to collaborate effectively with cross-functional stakeholders and team members at all levels.

• Analytical skills including the ability to independently generate, interpret, and present LMS reports, training dashboards, and data-driven recommendations to leadership.

• Working knowledge of Generative AI tools (e.g., Microsoft Copilot) to support content development, learner communications, and operational efficiency.

• Ability to handle confidential employee and financial data with discretion and professionalism.

Qualifications

Required

• Bachelor's degree or equivalent experience.

• 2–4 years of experience in learning administration, HR coordination, training operations, or a similar role requiring independent management of systems and processes.

• Hands-on experience with LMS platforms (e.g., Adobe Learning Manager or similar enterprise LMS).

• Proficiency with Microsoft Office 365 (Excel, Outlook, Teams, SharePoint).

Preferred

• Experience in a corporate learning environment, preferably within manufacturing or operational settings.

• Experience with e-learning authoring tools (e.g., Articulate 360/Rise).

• Familiarity with SCORM packaging and digital content management.

• Experience supporting ISO or compliance-related training documentation.

• Familiarity with HRIS platforms and talent management systems.

• Working knowledge of Microsoft Copilot or other Generative AI productivity tools.

• Experience with virtual training platforms (e.g., Microsoft Teams).

Physical Requirements

• Ability to sit for extended periods in an office environment.

• Occasional movement between office and manufacturing/warehouse areas as needed for training support.

• Ability to lift and carry training materials up to 25 lbs.

Work Environment

This is a primarily on-site role based in Houston, TX, with occasional remote work flexibility as approved by the L&D Manager. The position operates in a standard office environment with periodic visits to manufacturing and warehouse locations to support training delivery.

Equal Employment Opportunity

Toshiba Americas Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.