Job Description

POSITION SUMMARY:

Puyallup Tribal Enterprises (PTE) is seeking a Learning & Development Manager to join our dynamic team. This position will lead the development, implementation, and continuous improvement of learning programs, policies, operating resources, and learning systems across multiple companies. This position partners with leaders and subject matter experts to create consistent, practical, and scalable learning solutions that support onboarding, compliance, operational execution, manager development, employee growth, and organizational performance. The role oversees learning strategy and infrastructure while ensuring resources remain accurate, accessible, and aligned with company standards and business needs.

RESPONSIBILITIES:

• Develop and execute an enterprise-wide learning and development strategy that supports the needs of multiple business units, locations, and employee groups
• Assess organizational learning needs and establish priorities in partnership with business leaders, Human Resources, operations leaders, compliance partners, and subject matter experts
• Design, develop, implement, and maintain onboarding, compliance, safety, operational, role-based, manager, and career development programs
• Create and maintain policies, procedures, quality reference guides, job aids, facilitator guides, participant materials, and other performance support resources
• Establish consistent learning standards, templates, development processes, and content governance across companies while allowing for business-specific requirements
• Lead learning management system strategy and administration, including learning structure, content organization, assignments, learning paths, completion tracking, reporting, and user support
• Manage the transition from decentralized training resources to a centralized, scalable learning platform and content library
• Build role-based learning paths that support onboarding, proficiency, promotion readiness, career growth, and ongoing development
• Develop annual compliance and refresher training plans and coordinate training updates when policies, requirements, systems, or operations change
• Partner with leaders to identify skill gaps, performance-support needs, and opportunities to improve consistency, accountability, and employee effectiveness
• Oversee or support trainers, facilitators, and subject matter experts by providing tools, standards, coaching, and clear expectations for training delivery
• Coordinate training implementation across companies and locations while considering operational schedules, staffing, learner access, and business priorities
• Measure training participation, completion, learner feedback, knowledge transfer, and program effectiveness; use results to improve learning solutions and report progress to leadership
• Manage learning technology, training vendors, content-development resources, and assigned budgets in alignment with organizational priorities
• Maintain current knowledge of learning practices, instructional design, compliance training, learning technology, and relevant operational requirements
• Promote a culture of continuous learning, inclusion, accountability, and practical application
• Champion PTE values and work to teach and promote them throughout PTE
• Establish and maintain effective business relationships with all employees, vendors, business partners, government/regulatory entities, and communities in which we operate
• Use all company resources efficiently to promote maximum results for PTE; maintain PTE equipment and assets to maximize return on investment
• Strictly follow workplace safety measures; safeguard the welfare of all employees, guests, visitors, and business partners at all times; promptly report workplace risks, incidents, injuries, and near misses
• Maintain strict confidentiality regarding all sensitive and proprietary business information and safeguard PTE assets at all times

REQUIREMENTS:

Minimum

• Bachelor's degree in learning and development, instructional design, education, human resources, organizational development, business, or a related field; equivalent relevant experience may be considered
• Valid driver's license and good driving record
• Progressive experience developing and managing workplace learning, onboarding, compliance, operational training, and/or employee development programs
• Experience designing instructor-led, virtual, online, and blended learning solutions
• Experience administering or implementing a learning management system and using training data or reports to support decision making
• Experience managing multiple projects, stakeholders, priorities, and deadlines across a multi-location or multi-business environment
• Experience partnering with leaders and subject matter experts to translate business needs into practical learning solutions
• Strong knowledge of adult learning, instructional design, facilitation, coaching, performance support, and training evaluation principles
• Ability to develop an enterprise learning strategy while also producing clear, practical, employee-facing resources
• Strong project and program management skills, with the ability to organize complex work and move multiple initiatives forward
• Ability to balance company-wide consistency with the distinct operational and compliance needs of different businesses
• Excellent written, verbal, presentation, facilitation, listening, and stakeholder-management skills
• Ability to simplify complex policies, processes, and operational requirements into clear learning experiences and job aids
• Proficiency with learning management systems, online course-development tools, Microsoft 365, reporting tools, and related business technology
• Ability to analyze learning data, identify trends and gaps, and communicate meaningful recommendations to leadership
• Ability to lead through influence, build trust across levels and functions, and manage differing priorities constructively
• Ability to establish standards, maintain content accuracy, and apply strong attention to detail and version control
• Ability to foster an inclusive learning environment and design resources for employees with varied backgrounds, roles, experience levels, and learning needs
• Relates well to all people, diplomatic/gracious; builds good relationships without compromising results
• Culturally sensitive and works well with the full diversity of our company and community
• Uncompromising integrity and the ability to maintain strict confidentiality
• Ability to occasionally work non-standard hours to accommodate business needs, including nights, weekends, and holidays
• Ability to pass background check

Preferred

• Professional certification in learning and development, instructional design, human resources, project management, or a related discipline
• Experience in retail, convenience stores, fuel operations, food service, car wash, hospitality, or another multi-site operational environment
• Experience leading trainers, facilitators, vendors, or cross-functional project teams
• Experience developing policies, procedures, job aids, quality reference guides, and operational standards

ABOUT PUYALLUP TRIBAL ENTERPRISES

Puyallup Tribal Enterprises ("PTE") is the economic development arm of one of the largest Indian tribes in the Pacific Northwest. Socially, our objectives are to increase our land asset base for the Tribe and to create jobs and job training opportunities for tribal members. Economically, PTE is focused on leveraging our existing assets to generate above-market returns for the Tribe and our strategic partners. We manage a variety of industrial and commercial properties on the Puyallup Reservation, including lands in the City of Tacoma, City of Fife and unincorporated Pierce County, Washington. Tribal and Indian preference employer as required by law.

HOW TO APPLY: Submit an application online at:

https://apply.jobappnetwork.com/puyallup-tribal-enterprises/en