Job Description

About Zinkworks

Zinkworks partners with leading Telecommunications and Financial Services organizations to modernize legacy systems, migrate mission-critical platforms to the cloud, and engineer AI-driven automation. From OSS transformation to rApp development and network intelligence, our teams simplify complexity and turn it into a competitive advantage. Based in Ireland and operating across the EU, UK, and US, Zinkworks combines deep domain expertise with delivery excellence to help clients modernize faster and operate smarter.

About the Role

Zinkworks is seeking a Learning & Development Manager to build and sustain our organisational capability as we continue to grow.

This role is not focused on delivering training. Instead, you will shape how Learning, Professionalism and Teamwork are embedded as practical, repeatable ways of working across the organisation—supporting consistency, quality and long-term performance.

You will work closely with engineering, delivery, operations and technical leaders to ensure capability is developed, reinforced and renewed over time.What You’ll Do

• Identify where organisational capability is fragile, inconsistent or missing

• Design system-level approaches that address root causes

• Simplify or retire initiatives that don’t meaningfully improve practice

Learning

• Design and steward learning systems that support real work, including onboarding, role transitions, standards adoption and professional growth

• Apply practical, evidence-informed learning approaches that respect delivery pressures

• Reduce reliance on ad-hoc learning by making expectations, pathways and exemplars clear

Professionalism

• Support the definition and consistent adoption of professional standards across teams and accounts

• Work with leaders to clarify expectations around quality, delivery and conduct

• Enable structured learning from experience, including reflection and continuous improvement practices

Teamwork

• Establish and support communities of practice across roles and disciplines

• Enable peer learning and knowledge exchange between teams and accounts

• Help ensure collaboration produces tangible improvements to delivery outcomes

Experience & Background

• Significant experience in learning, organisational development or capability-focused roles

• Credibility working with senior technical and delivery leaders

• Experience in complex, delivery-oriented environments

• Strong communication and facilitation skills

• Comfortable operating with ambiguity and evolving organisational needs

Inclusion & Diversity at Zinkworks

At Zinkworks, we are deeply committed to fostering a culture of diversity, inclusion, and belonging. We believe that our strength lies in the unique backgrounds, perspectives, and experiences of our team members. By embracing an inclusive environment, we empower innovation and collaboration across all levels of our organisation. Based in Ireland, we are proud to support and engage with our local communities through meaningful initiatives that promote equity and opportunity. Our commitment extends beyond the workplace, as we actively contribute to creating a more inclusive and connected society for all.