Job Description

*This role is hybrid. On-site Tuesday-Thursday, with work from home Monday and Friday.

The Learning & Development Manager is responsible for designing and delivering learning solutions that build the skills, knowledge, and behaviors employees need to perform, grow, and support the company's strategic priorities.

This role partners with business leaders, HR, cross-functional stakeholders and subject matter experts to identify performance gaps and development opportunities, design scalable learning solutions, and measure their impact on business outcomes. The ideal candidate combines expertise in learning design, facilitation, learning operations, and performance consulting to create practical solutions that drive measurable business impact.

Key Responsibilities

Learning Strategy

• Identify skill gaps, performance challenges, and development priorities.
• Translate business needs into scalable learning and development solutions that improve performance.
• Consult with leaders on the appropriate mix of learning, coaching, and change interventions.
• Evaluate and recommend innovative learning approaches and AI-enabled technologies that improve learner engagement, and operational efficiency.
• Ensure learning initiatives align with organizational priorities and measurable business outcomes.

Program Design & Development

• Design, develop, implement, and continuously improve enterprise learning experiences across instructor-led, virtual, self-paced, social and experiential learning modalities.
• Create facilitator guides, participant materials, digital learning, videos, toolkits, and performance support resources and job aids.
• Apply adult learning theory, instructional design methodologies, and learning science, and behavioral change principles to maximize engagement and retention.
• Design learning that is scalable, accessible, and reinforces desired workplace behaviors.
• Leverage AI tools to accelerate content development and improve learner experiences.

Facilitation & Learning Delivery

• Facilitate all learning and development trainings including leadership programs, manager training, onboarding, and enterprise learning programs.
• Design and facilitate train-the-trainer programs that prepare leaders to confidently deliver and reinforce learning.
• Serve as a trusted facilitator for enterprise initiatives and organizational change efforts.

Learning Operations

• Guide and execute operational and administrative responsibilities, and lead project management to support end-to-end learning and development initiatives, including training scheduling and coordination, communications, delivery through LMS, and ongoing maintenance of learning materials and resources.
• Develop an understanding of organizational priorities to ensure learning and development efforts support business goals; leverage participant and stakeholder feedback, employee engagement data, LMS insights, and learning metrics to iterate, improve, and propose new programs and resources.
• Manage enterprise learning projects from planning through execution, including timelines, budgets, stakeholders, and communications.
• Maintain learning curricula, certification pathways, and governance standards.
• Partner with LMS administrators to ensure learning assignments, reporting, and learner experience are optimized.

Qualifications

The Learning & Development Manager is responsible for designing and delivering learning solutions that build the skills, knowledge, and behaviors employees need to perform, grow, and support the company's strategic priorities.

This role partners with business leaders, HR, cross-functional stakeholders and subject matter experts to identify performance gaps and development opportunities, design scalable learning solutions, and measure their impact on business outcomes. The ideal candidate combines expertise in learning design, facilitation, learning operations, and performance consulting to create practical solutions that drive measurable business impact.

Key Responsibilities

Learning Strategy

• Identify skill gaps, performance challenges, and development priorities.
• Translate business needs into scalable learning and development solutions that improve performance.
• Consult with leaders on the appropriate mix of learning, coaching, and change interventions.
• Evaluate and recommend innovative learning approaches and AI-enabled technologies that improve learner engagement, and operational efficiency.
• Ensure learning initiatives align with organizational priorities and measurable business outcomes.

Program Design & Development

• Design, develop, implement, and continuously improve enterprise learning experiences across instructor-led, virtual, self-paced, social and experiential learning modalities.
• Create facilitator guides, participant materials, digital learning, videos, toolkits, and performance support resources and job aids.
• Apply adult learning theory, instructional design methodologies, and learning science, and behavioral change principles to maximize engagement and retention.
• Design learning that is scalable, accessible, and reinforces desired workplace behaviors.
• Leverage AI tools to accelerate content development and improve learner experiences.

Facilitation & Learning Delivery

• Facilitate all learning and development trainings including leadership programs, manager training, onboarding, and enterprise learning programs.
• Design and facilitate train-the-trainer programs that prepare leaders to confidently deliver and reinforce learning.
• Serve as a trusted facilitator for enterprise initiatives and organizational change efforts.

Learning Operations

• Guide and execute operational and administrative responsibilities, and lead project management to support end-to-end learning and development initiatives, including training scheduling and coordination, communications, delivery through LMS, and ongoing maintenance of learning materials and resources.
• Develop an understanding of organizational priorities to ensure learning and development efforts support business goals; leverage participant and stakeholder feedback, employee engagement data, LMS insights, and learning metrics to iterate, improve, and propose new programs and resources.
• Manage enterprise learning projects from planning through execution, including timelines, budgets, stakeholders, and communications.
• Maintain learning curricula, certification pathways, and governance standards.
• Partner with LMS administrators to ensure learning assignments, reporting, and learner experience are optimized.

Why Guitar Center Company? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $115,000 - $130,000/yr depending on background and experience. This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to  recruiting@guitarcenter.com