Job Description

The Learning & Development Manager is responsible for designing, implementing, and continuously enhancing training programs that uphold and elevate the Nemacolin's luxury service standards. This role plays a critical part in cultivating a culture of excellence, ensuring all associates deliver exceptional guest experiences aligned with Forbes Five-Star standards. The ideal candidate is a dynamic educator and strategic thinker with a proven track record in curriculum development and luxury hospitality training.

This is an on-site opportunity within a private resort setting and requires flexibility to support training across various shifts, including weekends and holidays as needed.

The selected candidate will be provided with a unique opportunity to shape Nemacolin's guest experience by developing exceptional talent and fostering a culture rooted in excellence, service, and continuous growth within a world-class luxury resort environment.

ESSENTIAL FUNCTIONS:

• Design, develop, and implement comprehensive learning and development strategies aligned with the resort’s service philosophy and business objectives
• Create and maintain training curricula that reflect Forbes Five-Star standards and luxury hospitality best practices
• Lead onboarding and orientation programs to ensure new hires are effectively integrated into the resort’s culture and service expectations
• Facilitate engaging training sessions, workshops, and leadership development programs for associates and management
• Partner with department leaders to assess training needs and develop targeted development initiatives
• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics
• Ensure consistent delivery of brand standards, guest service excellence, and operational procedures across all departments
• Develop succession planning and career development pathways for high-potential associates
• Stay current on industry trends, luxury service innovations, and adult learning methodologies
• Maintain training records, compliance documentation, and reporting metrics

ESSENTIAL FUNCTIONS:

• Minimum of 5 years of progressive experience in Learning & Development within luxury hospitality environments
• Proven track record in teaching, facilitation, and training program development
• Demonstrated expertise in curriculum design and instructional development
• Strong working knowledge of Forbes Five-Star standards and luxury guest service expectations
• Experience designing and delivering leadership development programs preferred
• Exceptional presentation, communication, and interpersonal skills
• Ability to influence and collaborate effectively with leaders at all levels of the organization
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• On-site role within a luxury resort setting
• Requires flexibility to support training across various shifts, including weekends and holidays as needed

CORE COMPETENCIES:

• Passion for service excellence and luxury hospitality
• Strong facilitation and coaching abilities
• Strategic thinking and program development
• High attention to detail and quality standards
• Adaptability and innovation in learning approaches
• Ability to inspire, engage, and develop talent

Lead with Purpose. Shape Culture. Elevate the Experience.

Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations.

Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.

Leadership Development & Culture Stewardship

• Executive onboarding and advanced leadership development
• Strategic cross-functional collaboration and innovation opportunities
• Mentorship, coaching, and talent development responsibilities
• Recognition through leadership honors and performance milestones

Executive-Level Benefits & Lifestyle Experience

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

Leadership at Nemacolin creates lasting impact by shaping teams, elevating standards, and building a culture of excellence where hospitality professionals flourish while delivering unforgettable guest experiences.

Bring your passion. Grow your career. Create Real Life Magic

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.

(Keywords: Luxury Hospitality, Forbes Five Star Standards, Learning & Development, Training, Curriculum Development, Teaching, Leadership, Growth Opportunities, Morgantown, Farmington, Pennsylvania)