Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job
The Learning & Development Lead Trainer is responsible for designing, delivering, and evaluating training programs focused on leadership development, upskilling, and account-specific role training. This role requires a dynamic individual who can engage diverse audiences, foster a growth mindset, and support the organization's strategic goals through effective learning initiatives.

As Learning & Development Lead Trainer, You Will…
• Create comprehensive training programs that address leadership skills, industry trends, and specific role requirements
• Develop engaging training materials, including presentations, manuals, and e-learning modules, tailored to various learning styles
• Facilitate interactive training sessions, workshops, and seminars, both in-person and virtually
• Utilize various teaching methods to enhance participant engagement and retention, including role-playing, case studies, and group discussions
• Collaborate with stakeholders to assess training needs and identify skill gaps within the organization
• Conduct surveys and interviews to gather feedback and insights for continuous improvement of training programs
• Measure the effectiveness of training programs through evaluations, assessments, and participant feedback
• Provide regular reports on training outcomes, highlighting successes and areas for improvement
• Offer one-on-one coaching sessions to leaders and employees seeking to enhance their skills and performance
• Foster a supportive learning environment that encourages personal and professional growth
• Work closely with HR, department leaders, and subject matter experts to align training initiatives with organizational goals
• Participate in cross-functional projects to enhance training impact and foster a culture of continuous learning

As Learning & Development Lead Trainer, You Have…
• 3+ years of relevant experience in Learning & Development
• Post-secondary education preferred
• Excellent facilitation skill
• Strong knowledge in English grammar
• Strong verbal and spoken proficiency in English
• Ability to handle a class of 20 to 50 participants
• Intermediate to Advanced proficiency in Google Suite and Windows Operating System
• Typing speed of 35 WPM with a minimum accuracy of 95% accuracy
• A positive work ethic and commitment to the tasks assigned
• Adaptability to trends within the organization
• Compliance to the organizational policies and standards
• The ability to work a variety of shifts, including days, evenings and holidays
• Flexible availability during business exigencies
• Commitment to work in any site in Hyderabad