Accor Plus is a lifestyle membership program by Accor, offering exclusive benefits to members, including hotel accommodation discounts, dining discounts, and special offers from Accor hotels across the Asia-Pacific region. The program is designed to provide members with enhanced value and elevated experiences in travel and dining.
Job Purpose
The Learning & Development (L&D) Coordinator is responsible for supporting the Operations teams by onboarding, coordinating training, and employee development initiatives across the organization. This role works closely with managers and stakeholders to ensure employees are equipped with the necessary knowledge, skills, and capabilities to achieve business objectives and operational excellence.
Key Responsibilities
1. Onboarding & Training Coordination
Coordinate onboarding activities and orientation programs for new employees.
Facilitate induction and training sessions for new team members.
Support the implementation of training calendars and learning initiatives.
Coordinate training logistics, attendance tracking, and training records.
Assist in developing training materials, presentations, and learning content.
Monitor employee training completion and follow up on mandatory learning requirements.
2. Learning & Development
Support operations teams through coaching and employee development initiatives.
Identify training needs in collaboration with department leaders and managers.
Assist in developing learning programs that improve employee capability and performance.
Facilitate engaging classroom or virtual training sessions when required.
Evaluate training effectiveness and provide recommendations for improvement.
Promote a positive learning culture across the organization.
3. Business & Stakeholder Support
Work closely with managers and department leaders to support business objectives.
Provide guidance and support regarding training and development processes.
Maintain effective communication with internal stakeholders and employees.
Support HR projects and other People & Culture initiatives as assigned.
Skills & Knowledge
Learning & development principles
Training facilitation techniques
Coaching techniques
Performance management support
Microsoft Office (Word, Excel, PowerPoint)
HRIS and learning platforms
Education & Experience
Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field
Minimum 3 years of experience in Learning & Development, Training Coordination, or Human Resources
Experience facilitating training sessions is preferred
Experience supporting operational teams is an advantage
Good command in English communication skills
Employee Benefits & Perks
We value our employees and offer a comprehensive range of benefits designed to support well-being, work-life balance, and rewarding experiences:
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
