Job Description

Location: India (Remote) Reports to: Manager, Learning & Development Shift timings: 10:00 AM to 7:00 PM IST
About HighLevel:
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our Website - https://www.gohighlevel.com/ YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role

We’re building the Learning & Development function at GoHighLevel and this role sits at the center of that build. This is a hands-on internship where you’ll work on real systems, content, and programs used across a global SaaS organization. You won’t just support, you’ll help build, run, and improve how learning works at scale.

What You’ll Work On

Onboarding & Learning Operations

• Manage onboarding workflows on Sana (our AI-native LMS)
• Track completion, maintain data, and conduct periodic analysis and provide meaningful insights
• Ensure a smooth experience for new hires globally through enabling assimilation journeys
• Resolve employee queries and challenges related to the LMS and learning policies

LMS Management (Sana)

• Develop and strengthen a standard operating procedure for admins
• Own course assignments, catalogue hygiene, and platform quality
• Generate basic reports and insights on learner engagement

Content Creation (AI-enabled)

• Build simple learning modules using AI-native tools
• Work with & guide internal teams to convert knowledge into structured content

Program & Process Management

• Maintain trackers, SOPs, and documentation
• Coordinate with internal stakeholders and external partners

Learning Session Execution

• Run sessions end-to-end (setup, communication, attendance, feedback)
• Analyse feedback and identify areas to improve

Who You Are

• A recent graduate or final-year student (HR, Business, Psychology, EdTech, or related fields)
• Comfortable working in a fast-paced, evolving environment
• Strong written communicator, able to create clear, structured content
• Proactive and reliable - you take ownership without needing close supervision
• Comfortable working with tools (Google Workspace, Slack, Notion, etc.).
• You enjoy trying out new tools (AI tools, productivity apps, etc.) and figuring things out on your own
• Comfortable creating simple, structured content — slides, docs, or basic visual design
• Advanced proficiency in Google Sheets (or Excel) and comfort working with data and simple analysis
• Naturally curious — you tend to ask “how does this work?” when exploring new platforms

What You’ll Gain

• Hands-on experience building a learning function from scratch
• Exposure to AI in learning and modern L&D tools (Sana)
• A practical portfolio: content, trackers, and programs used at scale
• Insight into how a global SaaS company builds people capability

Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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