Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function:

The Learning & Development Executive is responsible for designing, implementing, and managing training initiatives that enhance employee skills, performance, and engagement. Requires strong learning culture, supporting business goals, and ensuring continuous development of employees across all levels.

Role and Responsibilities:

• Identify training needs through collaboration with department heads and performance evaluations.
• Design and deliver training programs (onboarding, technical skills, soft skills, leadership development).
• Facilitate training sessions, workshops, and e-learning modules.
• Ensure all new hires undergo structured induction and onboarding programs.
• Create and maintain annual training calendars aligned with organizational goals.
• Develop and implement effective learning strategies to improve employee performance and engagement.
• Introduce innovative learning methods such as digital learning, microlearning, and blended learning solutions.
• Ensure alignment of training programs with company standards and brand values.
• Monitor and update departmental trainings regularly to stay relevant and impactful.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Track training KPIs such as participation, completion rates, and ROI.
• Provide recommendations for continuous improvement in learning initiatives.
• Support performance management processes by identifying skill gaps.
• Drive employee engagement initiatives through learning interventions.
• Promote a culture of continuous learning and development across the organization.
• Support employee career development plans and internal mobility initiatives.
• Organize workshops, leadership sessions, and team-building activities.
• Maintain accurate records of training programs, attendance, and certifications.
• Ensure compliance with mandatory training requirements (statutory, safety, compliance programs).
• Manage training logistics including scheduling, materials, venues, and coordination.
• Maintain and update training databases and proficiency in LMS.
• Partner with internal stakeholders to align learning initiatives with business needs.
• Provide guidance and support to managers on team development and coaching.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Skills and Abilities:

• Bachelor’s degree in Human Resources, Hospitality, Psychology, or related field.
• 1–3 years of experience in Learning & Development or Training role.
• Hospitality industry experience is preferred.
• Strong facilitation and presentation skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office (especially PowerPoint & Excel).
• Familiarity with LMS (Learning Management Systems) is an advantage.
• Creative mindset with the ability to design engaging learning content.