Job Description

We are a company driven by our values of excellence, possibility, leadership, service, celebration, and integrity. Reporting to the Chief Talent & Culture Officer, the Learning & Development Director provides enterprise-wide strategic leadership for all learning, leadership development, and programmatic training initiatives—technical, professional, and required. This role ensures Heartspring has a highly capable, engaged, and future-ready workforce by designing and governing a holistic learning ecosystem that strengthens leadership at every level and enables colleagues to deliver excellence.

As a Learning & Development Director, you will:

Champion organizational culture and capability through comprehensive leadership development and training programs designed to retain talent, elevate performance, and engage colleagues in delivering excellence through:

• Strategic Learning & Development Leadership: Provide enterprise leadership and vision for Heartspring’s learning and leadership development strategy. Design and execute a unified learning architecture that supports leaders at all levels. Embed succession planning, talent pipelines, and high-potential development frameworks. Build a coaching and mentoring culture to deepen leadership capability and ensure organizational readiness for future growth. (Excellence)
• Organizational Development: Assess organizational capability needs and design interventions that strengthen performance, leadership, and workforce competence. Oversee and evolve Heartspring’s competency, behavioral, and leadership frameworks. Lead the design of career pathways, professional development programs, and comprehensive training curricula that support role mastery and career progression across all departments. (Possibility)
• Collaboration and Communication: Partner with senior leaders and cross-functional stakeholders to align all learning and development priorities to organizational goals. Conduct needs assessments, identify performance gaps, and ensure programs measurably improve capability and outcomes. Serve as a strategic advisor to leaders on learning solutions, change management, and team development. (Service)
• Continuous Learning & Program Innovation: Cultivate a culture of continuous learning, innovation, and professional growth. Introduce modern learning technologies, blended delivery methods, and evidence-based practices. Ensure programs adapt to evolving workforce, cultural, regulatory, and industry requirements. Champion recognition of learning achievements across the organization. (Celebration)
• People Management: Guide and develop team members to achieve individual and collective goals to ensure open communication, provide constructive feedback, and foster a supportive work environment conducive to professional growth. Uphold company policies, promote teamwork, and strive to maintain high levels of morale and productivity amongst all. (Leadership)
• Personal Leadership & Growth: Demonstrate accountability for personal leadership effectiveness through regular self-assessment, executive coaching, and professional development activities. Translate individual growth into measurable organizational impact by modeling values-based leadership, mentoring emerging leaders, and promoting a culture of learning, resilience, and high performance. (Leadership)
• Professional Responsibility: Adhere to code of conduct and company policies, escalate concerns through chain of command, and ensure confidentiality. (Integrity)

Requirements

You are a great fit for this role if you have expert knowledge and abilities in:

• Adult learning, facilitation, and innovative learning technologies
• Strong adaptive leadership, organizational development, and data-driven learning strategy
• Exceptional communication, influence, cross-functional partnership, and relationship-building
• Proficiency with learning and content creation tools (Adobe Premier, Camtasia, iSpring Suite), LMS platforms, and Microsoft Office Suite

Education and Experience:

• Bachelor's degree in HRM, Learning & Development, Talent Management, Organizational Development, Leadership, or related field (Master's degree preferred)
• 7+ years of progressive leadership experience in Learning & Development, Organizational Development, or related disciplines
• Demonstrated project management experience with clear organizational impact
• Proven ability to lead enterprise learning initiatives and deliver measurable capability improvements

Physical Requirements:

• Prolonged periods of sitting or standing while facilitating training, presenting, or working at a computer.
• Ability to move between buildings or departments across the campus as part of observational learning assessments or meetings.
• Occasional lifting, carrying, or transporting of training materials or equipment (typically up to 50 lbs)
• Visual and auditory ability to engage in presentations, virtual meetings, and group facilitation.
• Ability to maintain focus and energy during extended training sessions or workshops.
• Adherence to safety protocols and protective gear use constantly. Mandatory use of Heartspring standard PPE, with additional protective gear (e.g., gloves, helmets, arm guards, leg guards) provided as needed.
• Potential exposure to physical interactions from clients, including slapping, hitting, punching, kicking, head-butting, and biting.
• Potential exposure to infectious diseases, parasites, bodily fluids, and blood-borne pathogens in a school and residential care setting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Work Environment:

• Office environment, indoors, climate controlled.
• Occasional exposure to infectious disease, parasites, bodily fluids, and blood-borne pathogens.
• Potential exposure to physical contact from students, including slapping, hitting, punching, kicking, head-butting, and biting.
• Occasional exposure to all weather conditions, including heat, cold, wind, rain, and snow/ice.