Job Description
Why join us?
Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and painted with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".
What’s in it for you?
• A ridiculously cool life experience
• A plethora of lively staff events all season long
• A chance to enjoy the alpine vistas
What can you expect?
The Learning and Development Coordinator supports training and education initiatives at the Sunshine Village Ski and Snowboard Resort and associated work sites. This role has a passion and vision for learning and instruction while maintaining a high standard of professionalism and confidentiality. The Learning and Development Coordinator reports to the HR Manager, working closely with the HR Leadership team and all Resort departments, external partners, and contracted personnel.
This job might be right for you if you think you would really enjoy:
The primary function of this role is to identify, organize, deliver, and provide fulsome support to the ongoing learning and development functions of the organization. It is essential that this role possesses a thorough understanding of the Resort’s policies, procedures, goals, and values, and will perform a broad range of tasks:
• Researching, proposing, developing, and maintaining resort-wide, inter-departmental initiatives covering a variety of areas (e.g. guest service, supervisor training, frontline fundamentals, health and safety, upskilling, etc.), working closely with key stakeholders (internal and external);
• Assisting Managers and Supervisors with creation and streamlining of departmental and position-specific training content, attestations, and documentation for organizational consistency;
• Administer the organization’s Learning Management System (LMS) within Dayforce, including course setup, user management, learning assignments, reporting, and ongoing system organization
• Develop and publish engaging learning content within the LMS, while partnering with department leaders to create and maintain department-specific training programs and resources.
• Manage and organize the LMS learning catalogue to ensure training materials are current, accessible, and aligned to operational needs.
• Producing a monthly training and learning & development calendar;
• Coordinating the delivery of training sessions (including required locations, A/V, food and beverage), using a department and position-based approach to determine most suitable methods;
• Identifying ongoing training requirements and needs and performing necessary gap analyses, working closely with teams to gain knowledge of legislative, industry, and workplace specifics;
• Soliciting and reviewing program participant feedback;
• Producing reports inclusive of attendance, feedback, and costs;
• Ongoing maintenance and audit of training records, ensuring accuracy and timely input into relevant systems.
Human Resources Support:
• Assisting with front desk duties, including sign-ins, pass requests, and uniform distribution.
• Supporting full-scale onboarding and offboarding of seasonal and regular employees.
• Supporting recruitment, health and safety, and HR initiatives, as and when needed.
• Maintaining a good knowledge of all HR department standard operating procedures.
Other projects and duties will be requested and assigned from time to time.
And you have:
• Completed a post-secondary degree, certificate, or program in an adult education, HR, or related field.
• Previous experience in an administrative, learning and development, or project coordination role is preferred.
• Experience working with a Learning Management System (LMS) is considered an asset but is not required.
• A combination of relevant training and experience will also be considered.
• Effectively provide training, support, and assistance. The ability to work with and train people of diverse backgrounds and skill levels, and the ability to communicate effectively and objectively, in English (written and verbally) with a range from entry-level staff to senior company representatives and regulatory personnel is a must.
• Must have good organization and multi-tasking skills and be able to oversee large amounts of information (sensitive, proprietary, operational), use discretion, and uphold privacy standards.
• This position requires accuracy and attention to detail, with a strong adherence to policy and standards.
• Proven ability to manage a schedule and complete task work in a timely manner.
• Proficient in computer systems, applications, and document control.
• Maintain professional conduct on/off-duty and when knowingly acting as a company representative.
Additional Considerations:
• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This job works set, full-time hours, though the candidate may at occasional times work on a flexible, changing seasonal schedule (weekends, holidays, nights, extended hours).
• This position will require some travel. Candidates must undergo additional training and review for additional job responsibilities such as driving, operating equipment, skiing and riding for work, and the chosen candidate must also be prepared to work at times in a high-altitude, alpine environment.
• This role handles sensitive, confidential Company and personal information.
• A professional appearance, aligned with the current Grooming standards, is always required.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.
Can’t wait to get started? Great, because we can’t wait to hear from you! Click the "Apply Now" button above to get started!
Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.
