Job Description

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.

Our values

Here at Townhouse, we live by our three core values;

• Details matter
• Passionate in everything we do
• Nice people

Townhouse was born out of the idea that ‘details matter’ – our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry.

ABOUT THE ROLE

We have an exciting opportunity for a Learning & Development Content Designer to join our Talent Development team at Townhouse. In this role, you’ll be at the forefront of creating, branding, and maintaining high-quality learning materials that power our training programmes and wider employee development initiatives.

From designing training protocols and manuals to producing engaging videos, digital content, and communication campaigns, you’ll play a key role in ensuring that every Townhouse learning experience is impactful, professional, and aligned with our brand. You’ll also manage our Learning Management System, ensuring our content is innovative, interactive, and engaging for all salon team members.

This role is perfect for someone who is creative, highly organised, and passionate about bringing learning content to life in a way that inspires, educates, and supports the growth of our people.

RESPONSIBILITIES

• Write, update, and standardise training protocols and manuals, ensuring clarity, consistency, and brand alignment.
• Plan, script, film, and edit engaging video content that enhances our training and wider learning programmes.
• Produce digital learning assets such as infographics, animations, and short-form content to reinforce key learning outcomes.
• Design and publish training guides, handbooks, and communication materials that support a culture of continuous learning.
• Manage our LMS: upload and maintain modules, ensure smooth learner experience, and drive engagement with gamified activities.
• Collaborate with trainers, subject matter experts, and stakeholders to ensure content is innovative, accessible, and effective.
• Monitor learner progress and feedback to identify opportunities for improvement and ensure high-quality learning experiences.
• Partner with the Marketing and Communications teams to ensure all materials reflect Townhouse’s premium brand standards.

ABOUT YOU

• Proven experience in learning design, content development, or digital learning (ideally within hospitality, retail or beauty/wellness).
• Proficiency in content creation tools, such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and video editing software.
• Strong writing and editing skills with an eye for detail and clear communication.
• Experience managing an LMS and creating engaging learning modules.
• Familiarity with instructional design principles and adult learning theory.
• Graphic design or animation skills (desirable).
• Highly organised, with the ability to manage multiple projects and deadlines.
• Collaborative, creative, and able to engage stakeholders with confidence.

LOCATION

This is a full-time, 12-month Fixed Term Contract role based at our Support Centre in Central London, with travel to salons as needed. We offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS AT TOWNHOUSE

• Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.
• Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.
• Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.
• Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!
• Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.
• Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs.
• Shopping discounts – Save money with a wide range of discounts on top brands.
• Refer a friend scheme – Receive a reward when someone you refer is successfully hired.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

Apply now and be part of our exceptional team!