Job Description

As a Learning and Development Consultant, you will be joining a team of L&D professionals that drive and support all Learning initiatives for our front-line call centre & retail member centres. You will be responsible for designing and delivering learning and development activities that support and drive the strategic objectives.

This position is being offered as a full time 12-13 month contract, based predominantly at our Collier Pass office, Joondalup.

What will you be doing? 

• Make recommendations on processes aligned to current business practice and emerging needs  
• Identify and implement the most effective and efficient learning methodologies, with a focus on digital learning practises and face to face engagement
• Assist with the design and implementation of virtual onboarding and training programs to a large audience of adult learners 
• Conducting training sessions as required ensuring competence in both in the controlled classroom type environment and in relation to the workplace
• Initiate learning interventions that support change impacts and projects 
• Collaborate and continuously improve common methodologies 

What you will bring:

• Knowledge of RAC Sales and Member Services products, with the ability to apply this experience to design and develop effective training tools and initiatives
• Relevant and up-to-date knowledge of adult learning methodologies and practices, particularly in planning, developing and delivering training workshops and courses
• Trained across Roadside Assistance products and services is desirable but not essential
• Proven ability to engage with multiple stakeholders across diverse locations
• Excellent communication, relationship-building and stakeholder engagement skills
• Strong capability in identifying and assessing learning needs
• Ability to collaborate effectively within a learning team, while also working confidently and autonomously
• Demonstrated commitment to health and safety
• Excellent time management and organisational skills

Applications will close 9am Tuesday 18th August 2026.

We encourage you to apply as soon as possible, as RAC reserves the right to close applications at any point.