Job Description

To support the Head of Learning & Development in delivering an effective, business‑aligned L&D strategy. This role provides a proactive, inclusive and professional service to colleagues across the firm - advising managers and employees on learning solutions that build capability, enhance performance and contribute to organisational goals.

Key Responsibilities

Learning Needs & Planning

• Partner with the business, HR team and Head of L&D to understand learning needs and shape annual learning plans.
• Conduct Training Needs Analyses using appraisal insights and recommend appropriate learning and development interventions.
• Support the delivery of the annual L&D plan, including classroom programmes, digital learning and development initiatives.

Learning Management & Administration

• Support the effective management of the Learning Management System (LMS), ensuring accurate records, smooth workshop coordination and a positive learner experience.
• Liaise with external training partners and professional bodies to coordinate courses, qualifications and exam bookings.
• Work with the Finance team to ensure timely invoice processing and alignment with the L&D budget.

Design, Delivery & Evaluation

• Design and deliver engaging learning content, materials and resources (including eLearning), working collaboratively with subject matter experts.
• Coordinate internal and external training events and CPD seminars, ensuring they are inclusive, relevant and cost‑effective.
  • Prepare learning materials such as visual aids, handouts and workbooks.
• Implement evaluation processes to measure learning outcomes and effectiveness, using feedback to drive continuous improvement.

Reporting & Compliance

• Produce monthly and quarterly training reports for the business and the Executive Committee.
• Support the maintenance of CPD records for all colleagues, including monthly spot checks and reporting.
• Maintain accurate procedural documentation for all L&D activities.

Programme Coordination

• Lead the coordination of the firm wide apprenticeship programme.
• Lead the coordination of the mentoring programme, ensuring smooth administration and a positive participant experience.

Qualifications & Experience

• Ideally 3+ years’ experience in an L&D coordination or advisory role within a dedicated L&D function.
• Experience within a financial or professional services environment is beneficial.
• Familiarity with a range of HR and learning systems.