Job Description

Our client is a leading global law firm with a strong reputation for handling complex legal matters across multiple sectors. Founded in 1901, the firm has offices in major cities worldwide. The firm is recognized for its deep industry knowledge and ability to handle high-stakes, high-profile cases.

About the role:

• Process and verify requests for training-related activities
• Act as SME for user/workflow management and HRIS integration
• Maintain and update work instructions and ensure process compliance
• Serve as main contact for L&D inquiries and first-level escalations
• Manage team mailbox, triage tickets, and monitor aging requests
• Coordinate with HR Ops and HRIS for process improvements
• Conduct onboarding and upskilling training for team members
• Monitor metrics and analyze team performance impact
• Collaborate cross-functionally for process alignment
• Handle escalations, identify issues, and recommend solutions

Requirements

• Excellent English communication skills
• WorkDay and ServiceNow experience
• L&D experience
• Highly analytical, smart, fast learner, has keen attention to details, mature; logical thinker; Team Lead mindset - can lead stakeholder meetings
• Bachelors Degree Graduate - any course

Shift and Work Schedule:

Rotating shift

Fixed weekends off with holiday coverage

Hybrid work setup - 3 days onsite (Tues, Wed, Thurs)

By applying, you give consent to collect, store, and/or process personal and/or sensitive information for recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.