Job Description

Learning Delivery Associate

Location: San Antonio, TX (Onsite)

Employment Type: Full Time

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. 

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. 

HERE’S WHAT THE JOB REALLY LOOKS LIKE

Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

HOW YOU’LL MAKE AN IMPACT

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties.  Scorecard performance will be monitored.

WHAT’LL SET YOU UP FOR SUCCESS

Minimum Education and Experience: 

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Previous experience in training and/or customer call center experience

Knowledge, Skills and Abilities:

• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Ability to communicate effectively both orally and in writing
• Excellent attendance and punctuality
• Demonstrated effective listening skills
• Demonstrated proficiency of presentation skills
• A wide degree of creativity and latitude is expected
• Knowledge of Microsoft Word, Excel, and PowerPoint
• A great attitude

Work Environment:

• Ability to work in a fast paced, ever changing environment

Physical Demands:

• Ability to stand while conducting training classes
• Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.

WHY ALORICA? 

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. 

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day. 

What We Offer: 

• Competitive base pay with performance-driven incentives 
• Comprehensive benefits including medical, dental, vision, and 401(k) 
• Career development through Alorica Academy's open-access courses 
• Real opportunities to grow within a global organization 
• Access to our employee assistance program 
• A collaborative, inclusive culture where innovation happens 

Our Values 

Bold – We challenge conventions and take smart risks 

Relentless – We deliver results, no matter what it takes 

Connected – We work as One Alorica because we're stronger together 

True – We show up as our authentic selves, every single day

Ready to Join Us? 

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk. 

Apply today!

Equal Opportunity Employer – Veterans/Disabled 

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. 

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