Job Description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

What You'll Do:

We’re looking for creative and tech-savvy individuals passionate about using technology to create and develop internal training programs for our employees. The ideal candidate should also have a dynamic personality that can lead in-person training programs.

What you will do:

The Learning Content Developer designs and develops learning content involving the design, layout and content development for in-person, remote and Computer-Based Training modules, creating an engaging learning experience for employees. He/she supports new initiatives and partners with stakeholders for continuous improvement. The Learning Content Developer also partners with the global training team to help enhance their capabilities, champion best practices and support functional trainers as part of our vision of training as a Center of Excellence.

• Create presentation and training material involving the design, layout, and content development for in-person, remote, and Computer-Based Training modules.
• Interact positively with members of all seniority across the business to help problem solve and foster our culture in a fast-paced environment where training is a value-added focus.
• Work with Subject Matter Experts, Management, and others to create training objectives, material, and content.
• Design and maintain training infrastructure including the Workday Learning environment, SCORM-based training modules, Sharepoint, and the Articulate Suite. Experience with these tools is an asset to candidates
• Learn new knowledge, software and innovate while collaborating with others.
• Creating testing questions and designing systems and/or tools to measure and report on the effectiveness of training.
• Up to 20% of this position can include training team members on a variety of topics including applicable government regulations, Company strategies, systems, policies, procedures, practices, leadership, soft skills, software, train the trainer, and more.
• Work with the global training team to help enhance their capabilities, champion best practices and support functional trainers as part of our vision of training as a Center of Excellence.
• Provide feedback on training experiences (i.e. collate and analyze data evaluating our efforts) and feedback on trainee performance (i.e. provide feedback on participants who are excelling, performing, and/or struggling)

About you

• You have a minimum of 1 year of experience in two (2) of the following fields: Adult education, Curriculum/ content development, and/or Multimedia/interactive content development
• Preferrably with a knowledge of Workday (Workday Learning experience most desirable)
• You understand the objectives and impacts of ISO 9001 and 27001
• You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
• You demonstrate job knowledge through understanding of the fundamental skills and procedures.
• You are never satisfied and demonstrate a winning attitude striving for success and productivity
• You take initiative to share or apply best practices in order to improve personal performance and customer experience.
• You are fun and energetic and are engaged at all levels

WHY WORK WITH US

• We offer a competitive salary for your work experience
• Life Insurance and Health Benefits available
• Ongoing training / personal development
• Amazing work culture where you can learn and grow

About Us

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. We have offices across the Globe – Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK .

Where are we located?

We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Facebook & Linked: BillGoslingOutsourcing

Website – https://www.billgosling.com/careers

Why Join Us?

• Growth Opportunities We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!