Job Description

WorkForce Software an ADP company is hiring a Learning Consultant

The Learning Consultant is part of our Global Training and Education Team, which is responsible for training and enablement around the world. This role delivers technical and functional training to partners, customers, and employees at various facilities worldwide. The Learning Consultant also contributes to the maintenance and continuous improvement of training content in partnership with Instructional Designers and other training team members.

Responsibilities:

• Deliver product implementation and support training through in-person sessions at key strategic partner and WorkForce Software corporate facilities
• Conduct effective product implementation and support training sessions in a virtual classroom setting
• Monitor class participation and adjust delivery to support learner understanding and engagement
• Evaluate course participants for certification eligibility
• Contribute to the maintenance and continuous improvement of training curricula
• Partner with cross-functional teams to support learning delivery needs
• Serve as subject matter resource in assigned areas of specialty for course delivery and maintenance
• Stay current on the latest product releases and features for assigned products

Requirements:

• Experience implementing and configuring a packaged software system or highly complex internally developed application
• 1+ years’ experience conducting technical and functional field training
• Understanding of workforce management solutions from a consulting perspective
• Existing knowledge of, with desire to learn, local terminology related to time and absence processes in various countries
• Experience using SQL and writing queries
• Excellent writing, presentation, and communication skills
• Ability to manage multiple priorities and deadlines

Desired Skills

• Strong facilitation and instructional delivery skills across in-person and virtual environments
• Ability to engage diverse audiences and adapt delivery style to learner needs
• Analytical mindset with experience using feedback and data to improve learning outcomes
• Experience programming in a 3GL or 4GL language
• Knowledge of Human Capital Management systems
• Experience working with the WorkForce Software Suite of products
• Experience contributing to technical training content

Travel: Up to 50% travel

Education: Bachelor’s degree or equivalent experience