Job Description

Patricia Brown: LMS/Dealer Billing Specialist and State Licensing Administration

State Licensing Administration

• Maintain Distributor and Manufacturer Authorized Franchise Dealer Licenses for the FCA US, LLC and Maserati North America, Inc.
• Maintain Manufacturer/Distributor Representative State Licensing requirements for all FCA USA, LLC franchises and Maserati North America, Inc.
• Manage workflow of licensing requirements to comply with state regulation
• Ongoing updates of state records with corporate organizational changes
• Assist Business Centers, Proving Grounds and Factories with plate and tag requirements
• Manage payments for licenses, permits and other related fees
• Respond to licensing related inquiries from internal staff and regulatory bodies
• Ensure compliance with licensing requirements as mandated by individual state regulations
• Oversee and assist with the completion of applications, documents and other requirements, including obtaining Officer signatures and the notarization of documents
• Maintain Surety Bonds and Liability Insurance Certificates, as required by states
• Record retention per corporate guidelines
• Notary Public – State of Michigan Notary Public

Market Representation Budget Administration

• Maintain / track and report on Market Representation department budget with revenue / recovery offset of from various dealer funded sources
• Process Purchase Orders and Purchase Requisitions in PentaSap
• Assemble requirements and manage approvals
• Respond to stakeholder status inquiries
• Manage supplier (addition / deletion / edits) information within purchasing system
• Process supplier invoices
• Record Retention of certificates, policies, and supporting documentation per corporate guidelines

Dealer Training Billing Administration

• Manage all training-related subscription programs both in the LearnShare system and the FCA Performance Institute Learning Management System
• Review, confirm accuracy and distribute course and subscription billing reports
• Perform manual credit/debit billing transactions for course and subscription
• Perform monthly reconciliation of final course and subscription billings
• Maintain multiple supporting reports for FCA Performance Institute Finance Manager
• Troubleshoot and reconcile billing discrepancies
• Troubleshoot issues with the LearnShare system
• Respond to all billing inquiries and support changes for the Performance Institute
• Create annual subscription and course billing calendar
• Manage updates to the current year Dealer Billing Rules
• Process all dealer subscription enrollments and terminations
• Record retention of subscription enrollment forms per corporate guidelines utilizing eDap and DNAMS

Performance Institute Help Desk Support Specialist

• Troubleshoot Performance Institute Dealer Training escalations to the point of resolution, not limited to Sales, Service and Parts, Technical Training, Supplier, Maserati, OS+, iShowroom, Billing and Technical Support
• Consult with Performance Institute Learning Center, Corporate, Maserati, Suppliers and Vendors to identify and resolve customer issues
• Update and publish hotline Standard Paragraphs used by Agents in assisting callers
• Monitor inbound/outbound calls daily
• Participate in Weekly Operations meeting with hotline staff
• Coordinate and monitor exclusive outbound call projects
• On call during all FCA Performance Instituted holiday closings to support trainers and hotline staff
• Educate hotline staff on program updates, changes and modifications to rules, programs or functionality of LMS

LMS Operations Learning Management System (LMS) Administrator

• Assigned Setup Administrator application capabilities
• Monitor the LMS daily to ensure the system is up and running as designed
• Verify data integrity, report discrepancies, and oversee modifications
• Act as liaison between LMS Operations, Performance Institute, Customer Support Help Desk and ICT to report system issues to the point of resolution
• User Acceptance Testing (UAT) on modifications/enhancement introduced into the LMS
• Create and maintain new subscription programs in the LMS
• Assist with web-based course content delivery
• Maintain Training Locales

Qualifications

Basic Qualifications:

• Bachelor's Degree
• 5+ Year Experience in Learning Management System (LMS) administration, including but not limited to course and subscription billing
• Paralegal or course work towards Paralegal a plus
• Public Notary (MI) required
• Knowledge of CSOD LMS System
• Knowledge of Accounting methods and general GL posting
• Knowledge of SAP requisition system