Job Description

The Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests.​

​At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits​

• Great opportunity to make an impact on the organization through learnirng and talent developement
• Being part of the diverse People and Culture team

Key Accountabilities

• Co-facilitate orientation programmes and ensure compliance completions.

• Deliver selected trainings (guest experience, culture, service principles).

• Assist in developing learning materials and digital content.

• Coordinate and support learning programmes, including cross-training, exposure plans, Emerging Manager Programme, and MT initiatives.

• Manage course enrolments, attendance tracking, completion follow-ups, and communication.

• Support departmental trainers’ meetings and contribute to strengthening departmental training culture.

• Provide guidance and feedback to departmental trainers on training plans and documentation.

• Lead accuracy and maintenance of the Learning Management System and produce dashboards and reports.

• Promote Learning Key content and encourage usage across departments.

Requirements

• Strong organisation and planning skills with ability to collaborate across department
• Clear communication and relationship building skills
• Fluency in both English and Japanese (JLPT N1 or close to native level)