At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We are looking for a passionate and engaging Trainer (Pioneer AU Retail Account) to support onboarding, refresher training, and continuous learning initiatives within our operations team. This role is ideal for someone with experience in facilitation, coaching, and employee development who enjoys helping teams improve performance and succeed in a fast-paced environment.
Key Responsibilities
Conduct onboarding and refresher training sessions for employees
Facilitate engaging classroom and virtual training programs
Support upskilling initiatives and knowledge enhancement activities
Identify learning gaps and provide coaching or training recommendations
Assist in creating and updating training materials, guides, presentations, and e-learning content
Monitor trainee progress and provide feedback to support performance improvement
Conduct post-training assessments and track training effectiveness
Ensure training documentation and materials are updated and aligned with operational requirements
Work closely with Operations, QA, and HR teams to support business goals and employee development
Participate in calibration sessions and team meetings as needed
Qualifications
At least 1 year of experience in Training, Learning & Development, Coaching, or a related role
Experience facilitating training sessions in a BPO, shared services, or similar environment
Good communication and presentation skills
Amenable to work on a predominantly dayshift schedule and fully work onsite in Wilcon IT Hub, Makati City
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.
We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
