Oversee the need of the Agencies and to plan, direct and coordinate effective learning interventions and measure and monitor the overall business impact of the learning. A key activity is to ensure the content and method is up-to-date,
relevant and fit for purpose through consultation with business, key stakeholders and the L&D team.
Stakeholder Engagement
Actively engage with key stakeholders across the business to ensure the alignment and relevance of learning programmes and facilitator knowledge. Develop constructive and cooperative working relationships with others, and maintaining them over time. Actively engage with the LMS to monitor and report on learning initiatives.
Business Requirements Identification
Regularly engage with business to ensure that expectations are understood, managed and met. Understand the key business requirements and objectives linked to all training interventions.
Learning and Development Program Design
Design and develop L&D programs to meet individual and organizational learning needs within specified timescales and resources; identify and incorporate appropriate L&D methodologies and delivery channels; develop relevant content and high-quality learning resources to create high levels of learner engagement and achievement of learning outcomes.
Learning and Development Program Delivery
Deliver complex training programmes, engaging, advising, and guiding learners and evaluating the achievement of intended learning outcomes. Be aware of others' reactions and understanding as to why they react as they do. Assess and adapt the learning method to suit the learners needs and ability to understand the content while still ensuring the integrity of the learning and programmes key outcomes. Provide feedback based on participant’s activity, ability to learn and understand the theory and ability to apply the learning in a workplace environment. Responsible for the end-to-end leadership development programme. Delivery includes needs analysis, designing, developing, implementing and evaluating both content and user experience. Facilitate leadership development initiatives, inclusive of behavioural and theoretical aspects of leadership.
Organizational Capability Building
Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential. Schedule training and coaching for Agents based on their training evaluations; PDP’s and organizational requirements (based on discussions had with senior management). Conduct leadership and soft skills training to business.
Training Reporting
Support with the design and creation of reporting strategies and templates. Prepare and coordinate the completion of various training data and analytics reports, identifying and interpreting trends, and translating those insights into actionable recommendations.
Improvement / Innovation
Evaluate and measure the effectiveness of the training program and provide recommendations for improvement. Ensure that training material/content is always up to date and in line with business needs. Analyze training needs to develop new training programs or modify and improve existing programs Staying up to date with new training interventions and methodology.
Costing
Calculate and report on training costs.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
HR Data Analytics and Insights
Assist in identifying risks and key challenges that face the business (analysis of data) and create plans to mitigate the impact.
A degree/diploma in Human Sciences, Human Resource Development or Educational Management Science (Essential); Education and Training Development Practices (ETDP) (Essential); ODETDP (Advantageous); Accredited assessor (Advantageous)
5-8 years' experience within the Learning and Development field with at least 4 years in a facilitator role (Essential); Experience in facilitation of leadership development programmes (Advantageous).
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
