Job Description

The Learning & Development (L&D) Specialist provides critical support across Human Resources functions, with 75% of responsibilities dedicated to learning and development initiatives and 25% to HR generalist support. This dual role ensures the seamless delivery of internal training programs, onboarding experiences, compliance education, and employee development initiatives. Additionally, the L&D Specialist supports core HR communications, wellness programming, and internal systems administration.

Ideal candidates are organized, detail-oriented, and proactive, with strong communication skills and a passion for employee growth and development.

Key Responsibilities

• Orientation Facilitation: Oversee and deliver new hire orientation sessions, including preparation of materials, facilitation, and distribution of weekly summaries. Maintain an NPS of 50+ through high-quality delivery and feedback monitoring.

• Training Administration: Serve as the administrator for internal training programs—set up sessions, manage invitations, track attendance, follow up with missing participants, and document completions.

• Content Evaluation: Conduct Level 3 evaluations for all internal trainings; input and maintain results in the L&D master data tracker.

• Compliance Training: Manage state and federal compliance training schedules, track completion, generate reports, and maintain a minimum 98% completion rate across the organization.

• Assessment Delivery: Facilitate personality assessments using the Big 5 framework for both individuals and teams, ensuring accurate interpretation and feedback.

• Learning Systems Management: Maintain and update L&D content within SharePoint and UKG Pro Learning platforms. Assign and manage new leader training content.

• Individual Contributor Training: Deliver or support additional learning sessions as assigned, including coaching and developmental follow-ups.

• Reporting & Metrics: Support data collection, analysis, and evaluation for all L&D programs, contributing to continuous improvement of training effectiveness.

• Leadership Resources: Maintain the Leadership SharePoint page with relevant tools, articles, and content, updating regularly.

• UKG Learning Requests: Upload departmental content to UKG Pro Learning as requested and supply participation reports to department leaders.

• HR Phone Support: Partner with the HR team to ensure 100% of incoming HR phone calls are answered within three rings, minimizing voicemail use.
  
  Education and Ideal Experience

• Associate’s degree in Human Resources, Education, or related field preferred

• 2–3 years of experience in L&D, human resources, training coordination, or related field

• Experience using learning management systems (e.g., UKG Pro Learning) and Microsoft Office Suite

• Proven ability to deliver engaging presentations and manage detailed administrative processes

• Strong communication and organizational skills

• Ability to work independently and collaboratively, maintaining a high level of confidentiality