Job Description

The Learning and Development Manager supports the Milestone Learning and Development Department as an individual contributor. Starting with a Learning needs assessment, the Learning and Development Manager will facilitate a process to identify the educational needs of the organization, assist in prioritizing learning offerings and manage the development and/or acquisition of learning content to meet identified need. The Learning and Development Manager will also be responsible for tracking Learning participation in live, online and vendor training, reporting usage and requirements to the appropriate channels to ensure participation compliance with the Learning programs.

Reports to: Associate Director of People Experience

Duties:

• Prepare and implement learning programs and paths

• Identify organizational and individual development needs through various needs assessment tools and processes

• Partner with departmental leaders to on an ongoing basis to identity, update and implement ongoing training as needed

• Deploy companywide learning initiatives

• Act as a project manager for training development

• Manage e-learning platforms

• Lead vendor assessment and selection for Learning programs and tools, with the approval of the CPO

• Manage Learning vendor deliverables and relationships

• May occasionally deliver training modules

• Partner with other members of the People Experience Department to create and implement training programs

• Track learning participation

• Collaborate with SMEs and Operations to develop leadership and career growth paths

• Oversee L&D budget and identify and negotiate with vendors

• Organize L&D hiring and training

Minimum Requirements:

• 7+ years of experience in L&D

• Experience in project management and budgeting

• Outstanding English communication skills required, both verbal and written

• Ability to build good relationships with employees, stakeholders and vendors

• Knowledge of e-learning platforms. Udemy experience a plus

• Significant experience with developing effective learning programs

• Prior experience in managing learning for technology roles preferred

Location: Mexico - Remote

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