Job Description

The Team
Join a dynamic operational team committed to elevating frontline capabilities through strategic learning and development.

As Learning & Development Lead, you will be an integral part as you drive the L&D function to create and deliver high quality training to our stakeholders. Your role will be crucial in translating operational needs into impactful training initiatives, directly contributing to the team's success by empowering frontline stakeholders.

The Opportunity
Transform frontline potential into operational success through hands-on, in-the-field training and development.

As our Learning & Development Lead, you will step out of the traditional classroom and onto the field where the work happens. Partnering closely with operations and department leaders, your primary mission is to design and deliver practical, hands-on training directly to our frontline teams. You will have the opportunity to coach employees in real time, build comprehensive onboarding roadmaps from scratch, and lead train-the-trainer sessions to foster a culture of in-house learning. This role empowers you to use direct field observations to continuously refine training programs that align with real-time operational and business needs.

The Role
• Design and deliver training through job guides, hands on practice, workshops, and virtual sessions
• Spend your time in the field training frontline cleaners, supervisors, and site leads directly where the work happens
• Partner with departments to identify essential training needs and create engaging learning content
• Create onboarding roadmap with department leaders, outlining what new hires need to know in week 1, month 1, and beyond
• Lead train the trainer sessions to build inhouse learning
• Use feedback, onsite observations and trends to enhance training programs and create based on operational and business needs
• Schedule training sessions, manage materials, update content as processes evolve, and track progress and attendance
• Get creative in delivering training programs!

The Qualifications
• Strong facilitator who enjoys being hands on and working directly with frontline teams
• 3+ years of experience on in-field training, ideally in cleaning, facilities, hospitality, or other service focused industries
• Comfortable building programs from scratch and adapting as you go
• Excellent communicator with a natural ability to connect with diverse teams
• Organized and energized by fast paced work in the field
• Able to travel to job sites and spend time in the field
• Ability to pass all pre-employment checks and required security clearances
• Ability to maintain all required security clearances
• Reliable transportation required

The Compensation
• Salary Range: $70,000 to $75,000 per annum
• Location: In the field (approximately 50%) and in the Delta Head Office
• Status: Full Time
• Comprehensive benefits package.
• Opportunities for advancement within a growing organization.
• A dynamic team culture that values accountability, professionalism, and service excellence.

We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

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