Job Description

Practice Group / Department:

Learning and Development Operations Team

Job Description

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world’s preeminent corporations and financial institutions.

Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity.

With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

The Team

The Learning and Development department (L&D) is one of the specialist areas in the Norton Rose Fulbright People and Culture function. We align our learning and development portfolio to support key objectives and initiatives to help meet the firm’s strategic objectives.

We provide business skills, personal, leadership and management development courses/programmes which are available to Partners, associates, business services staff and the practice support team globally. These are delivered by our in-house learning and development team, in tandem with selected external suppliers. We use a variety of teaching and learning methods including presentations, case studies, a variety of exercises and keynote speakers from the firm, to ensure that peoples’ different learning styles are catered for.

The training (delivered face-to-face and virtually) is designed and delivered based on acknowledged best practice and the latest thinking in management, leadership, business development and personal effectiveness as well as blending knowledge and understanding of the firm’s culture, values and procedures to provide training that is relevant to the work undertaken in the firm.

The team is leading the drive for the provision of online, ‘just-in-time’ learning and is developing a portfolio of online courses and e-learnings.

The team also provides customised sessions working in consultation with specific individuals, teams or groups, such as team development sessions.

Finally, we have an extensive webinar skills training offer available to clients of the firm, as well as high-value leadership programmes which are available, by invitation only, to senior in-house lawyers of the firm’s key clients.

The Role

The position is based in Newcastle and will report to the Learning and Development Operations Team Leader. The post holder will work directly with colleagues in the London office, those in our Newcastle office and ‎the EMEAPAC, Canada and US regions. Responsibilities include but are not limited to:

• Co-ordinate the end-to-end organisation of all internal training and external training for clients (both virtual and face-to-face training). Undertake all of the administration: booking and logistics in advance of sessions, ensuring that courseware and equipment are in place
• As required travel to the London office for on the day co-ordination for core L&D programmes, e.g. International Academies for Lawyers, Career Strategies Programmes and Business Services leadership programmes
• Consistently maintain an exceptional client service to stakeholders by actioning and answering both programme and non-programme related queries in the shared L&D Support mailbox
• Consistently engage in a teamwork approach to the work and behaviour to ensure successful execution of all of our programmes even when you are not directly working on or delivering said programme
• Perform the role of ‘expert’ in dealing with lawyers’ queries on the Continuing Competency Regime requirements
• Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessments; including producing reports; monitoring usage and requesting units as required
• Maintain accurate records e.g. logging client training in InterAction Plus and internal training in the Learning Management System (the LMS) and running reports as required
• Work alongside the Leadership Team and the L&D Managers to produce all training materials via the external document production specialist
• Ensure that work received (for the programmes assigned to you) from the document production specialist is logged and saved into SharePoint. Arranging materials for either a virtual or face-to-face delivery
• Maintain the drive for quality, ensuring that emails and documents are proofread before sharing and collaborating with colleagues, asking them to review when appropriate
• For all other training programmes that Co-ordinators will not be in the London office for, ensure there is consistent communication with the L&D Manager/Project Support team so they can assist remotely where required
• As a matter of course, evaluate and update process notes in order to ensure that systems and procedures remain efficient and effective
• Conduct service reviews with in-house facilities department to ensure that hospitality continues to meet course participants’ expectations
• Organise and lead pre and post-course review meetings to discuss feedback with the Leadership Team/L&D Managers and make improvements as necessary
• Prepare for and attend weekly catchups proactively providing the Operations Team Leader with project/task updates
• Process all supplier invoices and expenses in a timely manner to avoid any delay in sending the invoices to the finance team for payment
• Support members of the Co-ordination team with any projects/task they are working on in their absence
• As requested, work on key projects

Skills and Experience Required

• Has experience coordinating/arranging events (E)
• Experience in a legal or other professional services environment (E)
• Ability to illustrate strong communication skills (E)
• Strong time management and prioritisation skills required to support a busy team at different levels of seniority (E)
• Ability to think through problems from a fresh point a view; comfortable with ambiguity and complexity (E)
• Ability to navigate change with confidence and agility (E)
• Get results under tough conditions and go beyond the norm; exhibit presence that inspires confidence (E)
• Excellent organisational and administration skills (E)
• Ability to operate in a friendly, client focused, professional and discrete manner at all times (E)
• Ability to engage with key stakeholders and deal with people at all levels within the organisation (E)
• Strong team player (E)
• Flexible and adaptable approach (E)
• Confident and fully competent with IT/use of Microsoft packages (E)
• Excellent written and verbal communication skills (E)
• Proactive and positive approach with a “can-do” attitude (E)
• Meticulous attention to detail; always striving for high quality and continuous improvement (E)
• Ability to work effectively under pressure (E)
• Solution orientated and takes initiative (E)
• Strong Academics (D)

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Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.

Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.