Job Description

Join a team that's passionate about building capability and helping people succeed. As a Learning & Development Consultant, you'll support a dedicated energy and utilities portfolio, designing and delivering learning solutions that strengthen outcomes.

Working from both our Knox location and our Melbourne CBD office as required, you'll partner closely with leaders to drive meaningful learning across our business.

What You'll Be Doing;

• Deliver induction, onboarding, compliance and operational learning programs
• Design engaging learning experiences across classroom, virtual and blended environments
• Develop learning resources, eLearning content and performance support tools
• Build employee and leader capability through coaching and facilitation
• Measure learning effectiveness and drive continuous improvement initiatives
• Partner with leaders to align learning outcomes with business needs
  
  

What You'll Bring;

• Certificate IV in Training and Assessment qualification
• Experience facilitating learning within contact centres supporting energy or utilities customers
• The ability to develop practical learning resources and eLearning content
• Experience using Learning Management Systems and reporting platforms
• Strong stakeholder management skills and ability to work independently
  
  

What's In It For You;

• Exposure to a broad range of learning initiatives spanning onboarding, compliance and capability development
• Supportive, down‑to‑earth leadership and a collaborative team
• Access to a range of people‑centred benefits
  
  

About Symbos;

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model — locally led, regionally integrated — ensuring clients benefit from strong in-market accountability and smart delivery models across regions. With a culture built on agility, collaboration and trust, Symbos is a place where technically outstanding, commercially minded people can do their best work.

We are committed to building a diverse and inclusive workforce and encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disabilities and members of the LGBTQIA+ community.