Job Description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Own and deliver the end-to-end L&D agenda for AIA Malaysia with a strong focus on functional learning pathways - from needs analysis to design, development, rollout, and impact measurement. Build scalable, business-relevant solutions by partnering closely with business units, HR teams and Group Office, while confidently managing training vendors, governance aspects, and competing priorities

Roles and Responsibilities:

1) Functional Learning Pathways

• Partner with business and HR / Functional Specialists to identify capability gaps, then design and implement role-based functional learning pathways that combine onboarding, technical mastery, professional and leadership skills (where relevant), guided by clear proficiency levels, outcomes and assessments.

2) L&D Strategy & Governance

• Set local L&D priorities aligned to Group Office frameworks, strategic priorities and workforce needs.
• Ensure quality, measurable standards for learning design, facilitation, measurement, and experience.

3) Learning Design, Development & Delivery

• Lead the end-to-end learning solution lifecycle (from needs analysis to evaluation), using blended delivery approaches, where relevant, to create engaging, inclusive and accessible programmes.
• Build organisation-wide learning curriculum and oversee end-to-end programme operations.
• Facilitate key programmes, where needed, and equip Functional Specialists to deliver effectively.
• Identify, curate and deploy blended solutions to strengthen learning effectiveness and agility, where applicable.
• Collaborate with Enterprise Agile team to curate customised learning plans to strengthen Agile adoption.

4) Stakeholder Management & Influence

• Advise on and challenge “sponsorship requests”, when needed, to ensure learning outcomes are aligned to roles and business priorities.
• Align multiple stakeholders, manage expectations, and communicate scope, timelines, dependencies, and decisions clearly and proactively.

5) Vendor, Programme & Budget Management

• Oversee HRDC administration and vendor management.
• Source and manage training vendors in terms of scope, commercials, SLAs, quality assurance, and delivery.
• Track budgets, contracts, and procurement & process compliance with 100% adherence.

6) Measurement, Analytics & ROI

• Track completion, capability uplift, application, and outcomes.
• Build dashboards / insights for decision-making.
• Report learning value and ROI and identify data-driven improvement opportunities.

7) Compliance, Mandatory Learning & Systems Enablement

• Ensure learning solutions meet AIA policies and standards, and regulatory requirements.
• Oversee mandatory learning rollout and tracking.
• Serve as primary contact (non-technical) for Workday Learning processes, reporting, and testing; act as verifier/reviewer for learning transactions.
• Represent AIA Malaysia in relevant Group Office L&D forums and industry initiatives.

Minimum Job Requirements:

• Min. 8 years in L&D / Talent Development, including 3+ years leading functional L&D.
• Proven experience building functional learning pathways.
• Strong stakeholder influence - able to push back, prioritise, and align senior leaders.
• Solid HRDC administration experience.
• Solid vendor management experience (selection, contracting, SLAs, QA, evaluation).
• Strong programme / project management with ability to handle high demand and tight timelines.
• Data-driven approach to learning measurement and improvement.
• High proficiency in PowerPoint/Excel and comfortable building dashboards / insights.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.