Job Description

This role reports to the Manager of Learning and Development and is primarily responsible for conducting training and development needs analysis, designing and developing digital learning content, and implementing training initiatives that address assessed needs. The role plays a critical part in building future‑ready capabilities within the organization through enterprise‑wide e‑learning development and modern instructional design methodologies.

The Learning and Development Consultant takes the lead in digital content creation, e‑learning development, and the application of adult learning principles.

Position Responsibilities:

• Lead the end‑to‑end project management of learning programs within the team
• Conduct Training Needs Analysis (TNA) using adult learning methodologies and instructional design models (ADDIE, SAM)
• Design and develop e‑learning modules (e.g., Compass), including digital content creation, module updates, and conversion of existing content into digital formats
• Design and develop digital learning content, simulations, quizzes, and interactive assets using Articulate 360 (Storyline, Rise) or equivalent tools
• Conceptualize, prepare, and implement learning program development activities
• Build and maintain strong working relationships with trainers, SMEs, learning champions, and stakeholders across the enterprise
• Evaluate the effectiveness of learning programs, identify improvement opportunities, and recommend actionable solutions
• Perform vendor management related to program development needs
• Facilitate selected Learning & Development courses, as needed

Required Qualifications:

• A Bachelor’s degree or comparable professional experience may be factored into the hiring manager’s evaluation during the selection process
• Strong instructional design background with hands‑on experience in e‑learning creation
• Proven experience using Articulate 360 (Storyline, Rise) or equivalent tools with comparable capabilities (e‑learning modules, simulations, quizzes, digital content)
• Demonstrated ability to design digital learning content from scratch (e.g., scenario‑based, interactive, or enterprise‑wide modules)
• Experience developing training materials for developmental and capability‑building programs (e.g., leadership, niche skills, enterprise programs)
• Strong understanding of adult learning principles, ADDIE, and SAM methodologies
• Ability to manage and execute learning and development programs end‑to‑end
• Strong analytical and problem‑solving skills
• Solid proficiency in the MS Office suite, including Excel (intermediate to advanced formulas and pivot tables), PowerPoint, Word, Outlook, and Project
• Ability to work effectively in an ambiguous environment and adapt to shifting priorities and timelines

Preferred Qualifications:

• Experience in process improvement and/or project management
• 1–2 years of experience managing and executing learning‑related programs
• Excellent presentation, communication, and facilitation skills
• Agile project management experience
• Ability to proactively respond to evolving learning needs and program requirements

When you join our team:

• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid