Job Description

Learning and Development Clerk IV

260007Q3

Description

The Massachusetts Department of Public Health at Tewksbury Hospital is looking for a Clerk IV to support the Learning and Development team as part of the Nursing Department. This role provides direct assistance and support to the Director of Learning and Development and Nursing Departments. They are responsible for coordinating and monitoring daily activities for Learning and Development, responding to inquiries, and maintaining relationships between the Nursing Departments, Hospital Wide Departments, Area Office and other state and local agencies.This is an excellent opportunity for a candidate with strong administrative skills, attention to detail, and who can work effectively independently and on team-based projects.Duties and Responsibilities (these duties are a general summary and not all inclusive):Provides clerical support to the Director of Learning and Development, including document preparation, document editing, records management, filing, tracking, and coordination of departmental activities.Organizes clerical support for councils and committees as requested, including scheduling meetings, writing agendas and minutes.Supports Learning and Development activities by responding to questions, providing clerical assistance, organizing projects, tracking assignments, and completing special projects under the direction of the Director of Learning and Development.Creates and maintains tracking systems used by the agency. Maintains accurate records of employee education, orientation, training, and competency activities for the workforce.Creates and distributes reports, spreadsheets, correspondence, memoranda, meeting minutes, letters, schedules, and other administrative documents in an accurate and timely manner. Assists with planning and coordinating educational class schedules.Collaborates with Training Technician Coordinator for hospital-wide orientation needs and prepares orientation schedules, materials, and packets for new employees, instructors, students, and other individuals working for the agency.Collects, organizes, and reviews administrative and educational data and prepares reports, charts, tables, and other summaries for Nursing and hospital-wide departments. Develops professional educational flyers, brochures, certificates, and related communications.Coordinates clerical activities associated with onboarding and new-hire processing in collaboration with Learning and Development, Managers, IT and Human Resources staff. Ensures required documentation is completed and updates applicable tracking.Responds to telephone, electronic, and in-person inquiries in a professional, courteous, and timely manner and appropriately directs questions or requests to the responsible department or individual.Prepares and processes purchase orders and supply/equipment requests in accordance with Commonwealth of Massachusetts procurement requirements, policies, and procedures.Maintains confidentiality and complies with all applicable hospital policies.Performs other related duties as assigned.Required Qualifications:Ability to collect, organize, and review data.Capacity to gather information from records, documents, databases, and individuals and determine the appropriate format and process for organizing and presenting information.Power to follow written and verbal instructions and provide clear, accurate instructions to others.Ability to establish and maintain effective working relationships with employees, leaders, students, vendors, and external partners.Power to exercise sound judgmentCapacity to communicate effectively in written expression.Ability to establish and maintain harmonious working relationships with others.Preferred qualifications:Knowledge of Massachusetts Department of Public Health and Tewksbury Hospital organizational structure, operations, and administrative processes.Knowledge of Commonwealth purchasing, procurement, accounting, and budgetary procedures applicable to assigned responsibilities.Knowledge of agency forms, records, reporting requirements, and administrative systems.Working knowledge of hospital-specific systems and processes supporting employee orientation, education, training, and competency tracking. About the Department of Public Health:The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high-quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.More information can be found at: MA Department of Public Health Pre-Hire Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. ADA Reasonable Accommodation:If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA RequestsFor questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards!Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to a

Official Title: Clerk IV

Primary Location

: United States-Massachusetts-Tewksbury-365 East Street

Job

: Administrative Services

Agency

: Department of Public Health

Schedule

: Full-time

Shift

: Day

Job Posting

: Nov 5, 2026, 9:42:56 PM

Number of Openings

: 1

Salary (Pay Basis)

: 53,314.56 - 70,699.72 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: luciana Hayner / Luciana.M.Hayner@mass.gov - 8573981891Diversity Officer / ADA Coordinator Phone Number

Bargaining Unit: 01-NAGE - Clerical/Administrative