Job Description

Are you passionate about helping people achieve their goals and delivering an exceptional customer experience? At goFLUENT, we are looking for a Learning Advisor to join our team.

We highly value candidates with B2C sales experience, especially within the education sector, as we are looking for individuals with excellent communication skills, empathy, follow-up abilities, and persuasive communication.

As a Learning Advisor, you will play a key role in our students’ experience, supporting them throughout their learning journey and helping them make the most of our language solutions.

If you enjoy connecting with people, building trust, and delivering high-level customer service, we would love to meet you!

What will you do?

• Become an expert in our products and services in order to guide new students who are starting their training with goFLUENT.
• Support learners throughout their journey by understanding their needs and providing effective solutions to any concerns.
• Follow up with students through different communication channels (phone, email, chat, etc.).
• Make proactive calls to motivate students to fully utilize the available resources and tools.
• Maintain efficient communication with internal teams to ensure a smooth user experience.
• Suggest improvements to internal processes and contribute to increasing learner satisfaction.

This role is ideal for you if…

• You have experience in B2C sales, preferably in the education, consulting, or services sector.
• You enjoy speaking with people and are able to build trust and engagement easily.
• You possess excellent verbal and written communication skills.
• You are empathetic, organized, adaptable, and customer-oriented.
• You are able to handle complex conversations in a positive and professional manner.

Requirements

• Fluency in Arabic, French and English
• 1 year of experience in customer support, or B2C sales
• Experience in educational sales or services will be highly valued
• Advanced English skills (spoken and written)
• Proficiency with MS Office, Google Docs, and digital tools

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 50 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

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