Job Purpose
Implement or perform a variety of HR administrative processes and tasks
including employee record-keeping. Handle sensitive employee and company
information and maintain a high level of professionalism and confidentiality.
Administer and process information and data pertaining to the full life cycle
including talent acquisition of an employee whilst ensuring accuracy at all times. Handle telephonic and email HR related queries and advise or escalate to
relative person for resolution.
Responsibilities
Assist in setting up and maintaining administration processes.
Effectively manage the channels complaints processes.
Process invoices and pay weekly Broker commissions., Collate and analyzing information for management and financial reporting., Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching., Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Responsible for the vetting of all new brokers applications in terms of contractual and compliance regulations., Effectively build and maintain relationships with both internal and external stakeholders and partners.
Ensure effective service delivery to meet stakeholders needs within specified SLA’s.
Oversee and facilitate the retention's of policies and work hand in hand with the Retention's Team.
Ad hoc project support within channel (marketing, events etc.)., Help manage clients by carrying out standard activities and providing support to others., Organize own work schedule in order to get the job done.
Supervise junior administrators and assign short-term tasks to others if necessary., Responsible for populating standard contracts, letter and communication to external partners and clients.
Maintain and store a centralized archive of all distribution related data, applications, communication, decisions, and documentation.
Management of new applications, marketing material and recording of printing ratios.
Populate weekly Dash board for the channel.
Scan and file Broker contracts.
Assist with compiling presentations., Vet all New Private Facilities and Facilitating all processes regarding Private Facilities.
Manage New Business and processes and ensure that risks are eliminated including dealing with binder holders and the Verification Team.
Call clients with regards to distressed policies.
Build and maintain a Risk Management and monitoring process of new and existing Brokers.
Assist in broker debt management., Vet all New Private Facilities and Facilitating all processes regarding Private Facilities.
Manage New Business and processes and ensure that risks are eliminated including dealing with binder holders and the Verification Team.
Call clients with regards to distressed policies.
Build and maintain a Risk Management and monitoring process of new and existing Brokers.
Assist in broker debt management.
Education
SAQA Accredited Equivalent (Essential) (Required), School Grade 12 (Required), Undergraduate Degree (Essential); 3 year Business related Degree (Advantageous); Honours Degree (Advantageous) (Required)
Experience
2 or more years' experience in an administrative role dealing with company secretarial duties (Essential); 2 or more years' experience in recruitment, exposure in full recruitment cycle (Essential); General administration services and data collation experience (Essential)
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
