Job Description

Job Information
Job Title: Learner Specialist
Job Requisition ID: 82028
Ministry: Jobs, Economy, Trade and Immigration
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary
Scope: Open Competition
Closing Date: April 8, 2026
Classification: Program Services 3
Salary: ​$2,935.39 to $3,850.29 bi-weekly ($76,613 - $100,492/year)

The Ministry of Jobs, Economy, Trade and Immigration leads the efforts to grow Alberta's economy by delivering strategic programs and services to support Alberta's entrepreneurs and job creators, attract investment, grow trade, strengthen Alberta's tourism industry and ensure Alberta has an innovative and competitive business environment.

To learn more about the Ministry, please click here: https://www.alberta.ca/jobs-economy-trade-and-immigration

Role Responsibilities

Are you looking for your next challenge? If you have strong customer service experience, a solid background assessing individuals for programming, and the ability to work with diverse and vulnerable groups, this opportunity is for you! Bring your strong human relations and computer skills, organization, and problem-solving abilities to thrive in a fast-paced, team-oriented environment where multitasking is key.

As a member of the Employment Connections service team, you will share responsibility for supporting Albertans whose employment was impacted by tariffs. This includes assisting Albertans towards realizing their action plan goals, through the connection to employment skills training or other support services.

In this role, you will frequently interact with clients by telephone, complete assessments, and utilize several computer applications and systems simultaneously. You will monitor and support Albertans while they participate in training interventions. In order to be successful in this role, you will need to be able to connect to clients, have knowledge of the programs and services offered by Jobs, Economy, Trade and Immigration and other Government of Alberta ministries and be skilled in assessment, critical thinking, conflict resolution and active listening.

Responsibilities involve the following:

• Assessing client’s needs, referring them to appropriate interventions and documenting interactions in multiple computer systems.
• Advising clients of their training and support options.
• Supporting contracted service providers who provide training and employment programs to Albertans.
• Approving requests for training.
• Providing training to contracted service providers.
• Collaborating with Contract Services Coordinators to ensure successful delivery of contracted programs.

You will work in collaboration with a team of professionals providing service to Albertans. This position also involves the ability to work with Albertans in distress and utilize problem-solving and de-escalation techniques to assist individuals with appropriate intervention resources.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Systems Thinking - Awareness of programs and services offered by multiple ministries.

Build Collaborative Environment - Involves a wide group of stakeholders when working on outcomes. Contributes as part of a team.

Develop Networks - Ability to work with a wide range of stakeholders.

Drive for Results - Works to remove barriers to outcomes.

Qualifications

University graduation in Social Science Public Administration, Business, Public Policy, Economic Development related field plus two years of progressive experience including is required; or equivalent as described below.

Equivalency: Directly related education or experience is considered on the basis of one year of education for one year of experience or one year of experience for one year of education.

Assets:

• Strong Communication Skills: Ability to communicate diplomatically, tactfully, and assertively with internal and external stakeholders.
• Competent in Microsoft programs, such as Word, Excel, Outlook, PowerPoint, database and Internet skills.
• Attention to Detail: Proven ability to manage documents and data with high accuracy.
• Organizational Skills: Skilled at handling multiple tasks efficiently in a fast-paced environment.
• Working knowledge of contracted training programs providing services to Albertans.
• Experience assisting individuals with complex needs in complex circumstances.
• Previous experiencing assessing individuals for training and employment programs.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

There are four (4) temporary (ends March 31, 2028) and four (4) temporary wage (ends March 31, 2027) full-time positions working 36.25 hours per week, Monday to Friday.

This position is based in Edmonton.

The final candidate will be required to undergo pre-employment checks (Reference check/Criminal record and academic).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Christie-Anne Silverthorn at Christie-Anne.Silverthorn@gov.ab.ca