Sanlam

Learner: Premium Administrator

Sanlam  •  Pretoria, ZA (Onsite)  •  1 hour ago
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Job Description

Who are we?

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

SA Retail Mass cluster offers a unique opportunity for young, enthusiastic and energetic persons from the designated groups to gain practical working experience in a corporate environment. The learnership programme is aimed at matriculants.

  • A 12-month contract
  • A monthly stipend
  • On the job training and assessment
  • Continuous coaching and mentoring
  • Acquire knowledge of company products, services and operational processes and systems
  • Complete practical onsite training
  • Fill out logbooks for workplace-based learning
  • Carry out tasks and duties as contracted with your manager

What will you do?

  • Help support customers and learn how to keep them satisfied and loyal.
  • Assist with customer queries and day-to-day customer service activities.
  • Capture and update customer information on company systems.
  • Learn about company policies, customer fairness, and compliance requirements.
  • Attend training sessions and team meetings to build your knowledge and skills.
  • Develop communication, problem-solving, and teamwork skills.
  • Assist with checking and processing premium adjustments.
  • Help identify and resolve payment discrepancies.
  • Assist with refund checks and investigations into incorrect or duplicate deductions.
  • Allocate premium payments and assist with related queries.
  • Support the billing team with payment reconciliations.
  • Provide general administrative support to the team

What will make you successful in this role?

  • Applicants must be South African citizens
  • Not be currently employed
  • Be aged between 18 and 35 years
  • Not have completed a previous learnership
  • Be willing to commit to complete the 12-month programme

Qualification

  • Grade 12/Matric

Knowledge and Skills

Maintain work standards and quality verification
Processing transactions and conduct simple calculations
Record keeping, filing and maintenance of databases

Personal Attributes

Plans and aligns - Contributing dependently
Communicates effectively - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.
Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Sanlam

About Sanlam

We’ve finally given a name to that special something a person exudes when they have a plan for their finances. It’s called The F Factor – and now that you know its name, it’s time you feel it too. Let's unlock your financial confidence, together.​

Our team is online weekdays 8:30 – 16:00

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
, ZA
Year Founded
1918
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