Job Description

Lean & Productivity – AVP / Manager Location: UAE Industry: Insurance / Healthcare / Financial Services preferred Role Summary We are looking for experienced Lean & Productivity professionals to lead enterprise-wide Lean Transformation, Operational Excellence and productivity improvement initiatives. The role will drive process efficiency, waste reduction, TAT improvement, cost optimization and sustainable continuous improvement across business functions. MANDATORY Skills: 8–10 years of experience in Lean Transformation, Operational Excellence, Continuous Improvement or Productivity Improvement. Proven experience leading enterprise-wide / large-scale Lean transformation projects. Strong hands-on knowledge of Lean methodologies, Kaizen, VSM, 5S, A3, Standard Work and Root Cause Analysis. Lean Six Sigma Black Belt / Master Black Belt certification preferred/strongly required for senior profiles. Strong experience in productivity, TAT, process efficiency, cost reduction and performance improvement. Experience conducting Gemba walks and end-to-end process assessments. Strong stakeholder management and change management experience, including working with senior leadership. Experience with process mining / BPM / workflow automation / digital Lean tools. Strong analytical and data-driven problem-solving capability. Bachelor’s degree in business administration, Engineering, Process Management or related field. Preferred Insurance, Healthcare, Banking/Financial Services or another regulated industry experience. Experience with Celonis, Mindzie, Signavio, ARIS, MEGA HOPEX or similar process/BPM platforms. Experience with Power BI or Tableau . Agile/Scrum or PMP certification. Requirements Key Responsibilities Lead Lean / Operational Excellence / Productivity Improvement initiatives across functions. Conduct Gemba walks, process diagnostics, Value Stream Mapping (VSM), Root Cause Analysis and Kaizen . Identify bottlenecks, capacity gaps, waste and productivity opportunities and implement sustainable solutions. Drive improvements in TAT, productivity, SLA, throughput, cost and service quality . Implement daily management systems, visual management, tiered huddles and standard work . Develop and maintain SOPs, process maps and governance frameworks . Coach leaders and teams on Lean methodologies and structured problem solving. Lead change management and stakeholder engagement across senior leadership and business functions. Utilize Power BI / Tableau, process mining, dashboards, workflow automation and digital Lean tools to improve performance visibility and decision-making. Track and demonstrate measurable business benefits, including productivity gains, cost savings and capacity release.