Job Description

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

Working within our Customer Operations department, you have the chance to join the team as a Leakage Team Manager where you’ll predominantly be tasked with managing resources (people, assets, IT and finance).

Your aim will be to deliver effective and efficient performance management to meet regulatory and company targets, allowing us to deliver the highest standard service, for the lowest costs!

You will be involved in a number of daily activities such as co-ordinating staff, information and resources, ensuring the health and safety compliances are met so nobody gets hurt as a result of the work we do and you’ll also manage the leakage and operability performance within the team, identifying, supporting and driving any potential improvements within the processes.

WHAT WE’RE LOOKING FOR

Your key accountabilities in helping us will be:

You’ll be part of a team that will stretch you, grow your problem-solving skills and connect us with communities across the UK.

• You will strive to Deliver a 5 out of 5 service for our customers all day every day and ensure that all work in your area of control is carried out in a manner whereby: No-one gets hurt (employee, contractor or member of the public) as a result of the work we do
• You’ll work in partnership with our contractor partners, business partners and Trade Union colleagues
• You will look for improvements in the way we operate by minimising waste and speeding up our processes and then you’ll lead & embed change within the team to deliver sustained improvements to performance.
• You will be responsible for managing a budget including operational and capital expenditure.
• You’ll co-ordinate staff, information and resources to enable prompt detection of leaks or consumption that affects the Leakage level including identification of unaccounted for water and you will take targeting guidance from Proactive Network Control and prioritise the leakage activities accordingly.
• You will be required to take part in a standby rota to ensure 24/7 cover and Travel across the region will be required so you will need a driving license.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• Salary: £52,520

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) 
• Annual bonus scheme (of up to £2,250 per annum based on company performance) 
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) 
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate 
• Dedicated training and development with our ‘Academy’ 

• Electric vehicle scheme and retail offers 
• Family friendly policies 

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.