Job Description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

The Leadership Programs Coordinator manages the day-to-day coordination and support of enterprise leadership development programs, ensuring a high-quality experience for participants, facilitators, and stakeholders. This role owns program operations such as calendaring, enrollment/rosters, communications, session logistics, tracking, and evaluation, and serves as the “producer” for live virtual sessions and events delivered in Microsoft Teams. The role leads the collection, analysis, and reporting of data on participation, effectiveness, and impact, ensuring data accuracy and partnering with Leadership Development Partners to translate insights into recommendations that guide continuous improvement and strategic decision-making.

This role is open to remote candidates, with a strong preference for those based in the EST or CST time zone.

Key Responsibilities

Program Operations & Delivery

• Manage day-to-day program logistics, including scheduling, session setup, enrollment/rosters, attendance tracking, and participant support for in-person and virtual offerings.
• Coordinate instructors/facilitators, speakers, and stakeholders; manage invites, materials, room/virtual logistics, and the leadership development calendar.
• Drive cohort engagement through clear communications (confirmations, reminders, pre-work, day-of instructions, follow-ups) and maintain reusable templates and distribution lists.
• Serve as producer for live Microsoft Teams sessions and events, including run-of-show support, tech checks, recording management, troubleshooting, and real-time participant coordination.
• Administer evaluation activities (surveys, feedback collection, completion checks) and coordinate post-program follow-up to support continuous improvement.

Learning Analytics & Reporting

• Collect, clean, and analyze data on participation, completion, learner engagement, feedback, and outcomes across leadership development programs.
• Develop reports and maintain dashboards for HR, leaders, and business partners; tailor views to stakeholder needs and decision points.
• Partner with leadership development colleagues to define success measures, interpret results, and prioritize enhancements based on evidence.

Tools, Processes & Cross-Functional Coordination

• Identify improvement opportunities for the tools and processes used to deliver and track leadership programs, partnering with owning teams as needed.
• Triage participant/facilitator issues, document resolutions, and coordinate with HR Technology, IT/AV, and vendors to resolve escalations and prevent recurrence.
• Maintain documentation (e.g., SOPs, runbooks, Teams producer checklists) and standard reporting definitions to ensure consistent execution, accurate tracking, and scalable operations.
• Coordinate with Leadership Development Partners, HR Business Partners and other enterprise teams to align targeting, nominations, communications, and timing for program launches and cohorts.

Qualifications

Education & Experience

• Bachelor’s degree in Human Resources, Business, Education, or related field.
• 2–4 years of experience in learning administration, HR operations, or data analytics in a corporate setting.
• Experience working with learning systems such as Workday Learning, Cornerstone, SuccessFactors, Docebo, or similar platforms.

Skills & Competencies

• Strong attention to detail and organizational skills
• Proficiency in Microsoft Excel, Power BI, Tableau, or similar data analysis tools
• Familiarity with LMS reporting features and SCORM/xAPI standards
• Comfort with Microsoft Teams including live event production, breakout room management, and polling
• Strong analytical thinking with the ability to understand and interpret data.
• Effective written and verbal communication skills, with an ability to interact and collaborate with cross-functional teams

Preferred:

• Experience in financial services/insurance industry
• Working knowledge of SQL or other data query tools
• Experience with survey tools (e.g., Glint, Qualtrics, SurveyMonkey) and evaluation models (e.g., Kirkpatrick Levels)

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Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

10200 Arch Capital Services LLC