Job Description

Meet The Team

This role resides in the Customer Experience organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

Our team collaborates with internal and external partners to ensure our clients realize the full potential of Cisco's diverse technology portfolio. We value empathy, innovation, and a shared commitment to powering the future of connectivity.

If you are looking for direct involvement in crafting the future direction of Cisco and RRA, we have a place for you!

Your Impact

You will lead, direct, and improve the on-time renewal rate (OTRR) and annualized recurring revenue (ARR) growth across your assigned geographic region. By demonstrating data-driven insights and fostering deep relationships, you will guide your team to meet quota, identify expansion opportunities, and deliver strategic outcomes for our customers.

• Forecasting revenue accurately and running quota delivery across your assigned customer segments.
• Leading and mentoring a team of Renewals Managers and people leaders to drive professional growth and high-level performance.
• Partnering closely with CX Renewals Specialist leadership to ensure competitive differentiation across all Cisco architectures.
• Co-creating renewal strategies with account teams by using insights from Customer Success Executives and cross-functional partners.
• Building and implementing best-in-class processes for install base reconciliation and customer validation in partnership with CPS.
• Driving the adoption of new metrics, including ATR, RR, OTR, and IARR, to ensure consistent performance across the organization.

Minimum Qualifications

• Bachelor’s degree or equivalent experience in business, technology, or a related field.
• 8+ years of experience in renewals, sales, or customer success, including at least 3 years in a people management capacity.
• Consistent track record of managing and delivering multi-million dollar revenue quotas with consistent forecast accuracy.
• Demonstrated experience leading cross-functional teams to align renewal strategies with customer procurement cycles.
• Experience leading strategic negotiations with executive-level stakeholders to secure high-value contract renewals.

Preferred Qualifications

• Expertise in using CRM tools and data analytics to optimize renewal workflows and identify expansion opportunities.
• Advanced knowledge of Cisco’s renewal architectures, including Enterprise Networking, Security, and Collaboration.
• Advanced knowledge of CX Service Renewals, Cisco Buying Programs, and Premium Service upsell strategies.
• Demonstrated ability to influence cross-functional stakeholders and build long-term customer partnerships.
• Experience in designing and implementing process improvements for complex, multi-architecture renewal cycles.
• Strong coaching skills with a focus on talent retention and team development within a global environment.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.