Job Description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

RH is seeking a Leader, Home Delivery to lead the execution of our home delivery experience across an assigned market. This role is responsible for delivering operational excellence across warehouse and delivery functions, ensuring every client interaction reflects the quality and service expected of the RH brand.

As a leader of people and process, you will elevate performance through clear direction, strong partnerships, and a commitment to continuous improvement—bringing together teams, systems, and service providers to deliver a seamless and first-class client experience.

YOUR RESPONSIBILITIES

• Lead home delivery center operations, ensuring excellence across warehousing, inventory, and final-mile delivery
• Deliver a home delivery experience that reflects the quality, care, and service experienced in our Galleries
• Lead, coach, and develop teams to drive accountability, engagement, and performance
• Oversee daily workflow, staffing, and resource allocation to meet service, quality, and productivity goals
• Drive performance through consistent review of key metrics, identifying opportunities to improve efficiency and outcomes
• Own operational performance, including cost management, service levels, and delivery quality
• Partner with third-party delivery and logistics providers, ensuring alignment to RH standards and expectations
• Conduct site visits and operational audits, leading root-cause analysis and implementing solutions that strengthen execution
• Address escalated client concerns with urgency and accountability while promoting a culture of safety and operational excellence

OUR REQUIREMENTS

• 5+ Leadership experience in home delivery, logistics, warehousing, or a related field within a service-driven environment
• Experience operating in high-growth, multi-site, or complex operational environments
• Strong operational acumen, including experience managing cost, service, and quality performance
• Proven success leading teams and external service providers to deliver consistent, high-quality outcomes
• Experience assessing performance, identifying gaps, and implementing solutions that improve execution
• Strong communication skills that align cross-functional partners and stakeholders
• Strong problem-solving and decision-making grounded in data and operational insight
• Proficiency with core business systems and tools used to manage operations and reporting
• Candidates must have legal authorization to work in the country in which they are applying at the time of application
• Proficiency in English is required due to the international nature of our business and the need to communicate with global teams

PHYSICAL REQUIREMENTS

• Occasionally lift, move, and mobilize items weighing up to 34 kg using appropriate equipment and techniques
• Travel within the assigned geographic territory to support site visits, delivery ride-alongs, and operational audits
• Work in both warehouse and field environments, including standing, walking, bending, or climbing stairs as part of regular site presence

We kindly request you submit your application materials, including your resume, in English, as proficiency in English is essential for this role.

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.