Job Description

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

We are seeking a strategic, values-driven benefits leader who brings both analytical rigor and a service-oriented mindset to the design, delivery, and evolution of our healthcare and retirement programs. This is not a role for an administrator; it is for a strategic leader and a relentless "doer" who thrives on human connection, simplifies the complex, and acts as a compassionate advocate for our people during the moments that matter most.

RESPONSIBILITIES:

• Drive the end-to-end design, governance, and flawless execution of our domestic healthcare and wellness programs, ensuring they deliver undeniable, life-enriching value to every tier of our workforce.

• Lead the human-centered delivery of critical milestones—including annual Open Enrollment, new hire journeys, and foundational benefits education—translating dense plan mechanics into simple, real-life scenarios that inspire team member adoption.

• Partner intimately with our Health & Wellness and vendor teams to proactively guide high-cost claimant management and overall optimization of the benefit programs

• Personally anchor and resolve complex associate and leadership inquiries with promptness, absolute empathy, and courteous finality, establishing a trusted space for dual-language dialogue.

• Demonstrating capability in benefits data analytics (claims utilization, ROI tracking, cost modeling) and HRIS / benefits administration platforms (e.g., Oracle HCM, UKG, Bswift).

• Lead and drive elite performance from third-party brokers, PBMs, andTPAs, leveraging outcome-driven Performance Guarantees (PGs) to maximize fiscal health and lower clinical severity without ever compromising member care.

• 401(k) / retirement plan administration, fiduciary committee leadership, vendor management, and financial wellness initiatives.

• Safeguard our workforce and brand by maintaining continuous compliance oversight, including ERISA, ACA, HIPAA, COBRA, FMLA/PFL, and California-specific regulations (e.g., San Francisco Health Care Security Ordinance - HCSO, state disability/paid family leave, pay/benefits transparency laws.

REQUIREMENTS:

• 5+ years leading domestic benefits programs (ideally spanning corporate and hourly/retail populations).

• CEBS (Certified Employee Benefits Specialist) or SHRM-SCP / SPHR preferred.

• Experience working with outside consultants and vendor partners and leading key projects

• Strong financial, analytical, and quantitative skills; ability to articulate a story with data and the organization of the output for key findings

• Excellent communication and presentation skills, both written and verbal. Ability to train and articulate programs in a simplistic manner

• Excellent command of Excel, Canva, Google Suite, benefit administration platforms, Oracle

• Natural curiosity and a desire to review best practices in Rewards and Wellness

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.