Job Description

Resource Management Group

We are seeking an experienced Resource Manager with strong expertise in demand pipeline management, capacity planning, and end-to-end staffing across IT Service Delivery & Project Management operations. The role involves managing resource allocation, optimizing bench utilization, and collaborating with cross-functional teams to ensure timely fulfillment of project staffing needs while maintaining operational efficiency.

Preferred Qualifications

• Bachelor’s degree in Engineering or related field
• 6–12 years of experience in Resource Management / PMO / Workforce Planning
• Experience in IT services, especially IT Infrastructur, Cloud, Cyber Security domains

Key Responsibilities

Resource & Workforce Management - Planning & Allocation

• Manage end-to-end resource lifecycle including demand forecasting, capacity planning, staffing, and deployment for incoming and ongoing projects.
• Perform demand-supply analysis and ensure timely fulfillment of project requirements.
• Allocate resources based on skillsets, availability, and business priorities.
• Ensure optimal bench utilization through internal movement, reskilling, and cross-skilling initiatives
• Track and fulfill resource requests (RRs) across onsite and offshore locations
• Monitor demand-supply gaps and proactively address staffing challenges

Demand Planning & Capacity Optimization

• Validate demand pipelines and forecast workforce requirements
• Align resource allocation with business priorities across IT Infrastructure Projects and Service Delivery operations
• Develop quarterly and long-term workforce strategies in collaboration with leadership

Stakeholder & Vendor Management

• Collaborate with Delivery Managers, Talent Acquisition, and Account Teams for demand fulfillment.
• Act as a primary point of contact for staffing across business units and geographies.
• Partner with leadership to drive workforce planning and revenue maximization.
• Act as SPOC for key accounts and coordinate with delivery, recruitment, and practice teams
• Collaborate with HR and external vendors for hiring and onboarding
• Conduct regular governance meetings with stakeholders for demand-supply alignment

Bench & Utilization Management

• Manage bench resources and ensure their transition into billable roles.
• Identify opportunities for internal deployment and minimize unbilled workforce.
• Drive utilization metrics and optimize productivity.

Talent Development & Retention

• Work with competency managers on upskilling, reskilling, and cross-skilling initiatives.
• Facilitate Internal Job Rotation (IJR) programs.
• Implement strategies to retain pre-separation employees and reduce attrition.
• Drive employee engagement initiatives and address concerns
• Support skill development through training, reskilling, and cross-training programs
• Foster a collaborative and high-performance work environment

Global Staffing & Operations

• Support global staffing needs including APAC regions (Malaysia, Singapore).
• Handle onsite resource coordination including visa and immigration processes.
• Manage staffing across multiple domains: Banking, Healthcare, Insurance, Logistics, etc.

Process & Tools

• Use workforce management tools like Oracle Fusion HCM for candidate proposals and requisition creation.
• Maintain accurate data on resource requests, allocations, and job descriptions.
• Contribute to internal systems and applications (e.g., GTD tools).

Reporting & Analytics

• Create dashboards and reports using Excel, and other tools
• Track KPIs such as utilization, fulfillment metrics, attrition, and pipeline health
• Provide actionable insights to leadership for strategic decision-making

Tools & Technologies

• Power BI, MS Excel, MS PowerPoint, MS Access
• Resource Management Tools (e.g., ORC Fusion, Dashboards)

PMO & Financial Governance

• Manage project compliance, documentation, and reporting
• Oversee billing processes, invoice tracking, and financial reporting
• Handle Statements of Work (SOW), work orders, and timesheet approvals
• Ensure adherence to project governance frameworks and audit requirements

Employee Engagement & HR Support

• Guide employees on career development and project assignments.
• Resolve resource-related conflicts ensuring minimal impact on delivery.
• Support HR functions including performance discussions and employee relations.

Core Skills

• Resource Management & Workforce Planning
• Stakeholder & Client Management
• Demand Fulfillment & Staffing Strategy
• Bench Management & Utilization Optimization
• Talent Development & Retention
• Global Resource Coordination
• Conflict Resolution & Employee Engagement