Job Description

Lead Youth Crisis Mentor

Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and Washington State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

If you want to be part of our mission and have a passion for helping others, we invite you to apply for our Lead Youth Crisis Mentor position.

Schedule: Wednesday through Saturday, 5 pm to 10pm and a mandatory staff meeting on Wednesdays from 3pm to 5pm. The position is a part-time role.

This is what you’ll be doing:

• Provide support, guidance, and development to Teen Link Volunteers on the service line.
• Assist with the training and orientation of the Teen Link Volunteers. This includes providing support during contacts (texts, chats, and phone calls) and debriefing conversations as needed, and ensuring adherence to contact protocol and documentation guidelines.
• Contributes to the youth/Teen volunteer's growth and leadership skill development.

Requirements

We want to hear from you if you have these qualifications and skills:

• High School/GED required
• AA in Social Sciences, Psychology, or Counseling preferred. We will consider candidates who are nearing completion of an educational track to obtain an AA in this area.
• Experience, familiarity, knowledge, and understanding of working with youth are essential functions of the position.
• Excellent written and oral communication skills.
• Attention to detail on documentation
• Strong leadership skills
• Demonstrated commitment to working with and empowering youth.
• Must have demonstrated record of reliability and dependability, arriving to work and off-site events on time.
• Must have daily access to reliable transportation.
• Ability to work evenings and weekends.

Requirements

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates.

This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.

Technology Requirements:

Smartphone with the ability to download and use a Multi-factor Authentication (MFA) application.

Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. This position will expose you to conversations about suicide, mental health issues, and staff responding to crisis situations.

Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

• Excellent medical, dental, and vision coverage
• Annual wage increases
• Generous Paid Time Off & 12 Paid Holidays
• Discount on ORCA transit pass
• Free Parking & Flexible Schedules
• Growth opportunities
• Self-care tools & weekly check-ins with your supervisor

Voluntary Benefits

• Short-term and long-term disability
• Flexible Spending Accounts (FSA)
• 403B Retirement Plan

Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.

DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience, and background reflect the diverse populations we serve.