Job Description

The Lead Warranty Claims and governance Manager will serve the Global Site Issue Management (GSIM) team and report directly to the NU Global Warranty Leader. The Warranty Manager team is responsible for evaluating and dispositioning warranty claims for GE Gas Power Customers per individual contract terms and conditions. The lead warranty claims, and governance manager will also support the NU global warranty leader in establishing the global warranty governance framework

Roles and Responsibilities

• Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
• Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
• Review technical case resolution to support claim validity and disposition
• Use Lean to drive culture, continuous improvement, and workstream productivity
• Generate ideas to maximize Customer value and GE Gas Power business growth
• Lead the new warranty governance framework operationalization and process improvements

Required Qualifications

• Bachelor’s Degree in Engineering from an accredited university with 3 years’ experience in warranty claims processing (contract terms and conditions, warranty policy).

Desired Characteristics

• Leadership mindset
• Highly collaborative with demonstrated capability for driving change
• Ability to identify Customer & business challenges and create ideas that meet both GE and customer interests
• At least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical support
• Strong communication & interpersonal skills
• Brings high level of energy to the workplace and inspires others
• Demonstrated capability in working within a matrixed global organization
• Customer-focused with clear, concise written and oral communications to the appropriate level
• Restless dissatisfaction with “the way things are done” …focused on continuous improvement
• Data driven but decisive despite ambiguity
• Humble, open, collaborative, and continuously learning
• Passionate team member
• Proactive thinker, able to anticipate outcomes and see around corners
• Track record of building trust and credibility with others through results
• Confidence to make decisions based on understanding product/process risks
• Stretches limits with thinking, challenges the status quo
• Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
• Basic knowledge of LEAN techniques

  Note:

  
  To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information