Job Description

Time to step up into a people leadership position?  We have an opportunity for what we call a Lead Vehicle Service Agent to guide our team of Vehicle Service Agents and ensure we are delivering a superior service to our customers.

• Leadership position
• Fulltime Permanent role (38h/w)
• training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large, stable global organisation
• Opportunity to grow and move internally within our business

About the Role

As a Lead Hand you will be responsible for leading a small team of Vehicle Service Agents and ensuring that vehicles are clean and ready to deliver to the customer in a timely manner.

Your duties will include the supervision of a small team, shuttling fleet between the wash and counter locations, cleaning cars including both the interior and exterior as well as completing other adhoc duties as required.

Duties and Responsibilities

• Supervise a small team to ensure vehicles are washed and cleaned following processes and to required standard, providing coaching to team as required.
• Liaise with Duty Manager to discuss and organise fleet, staff and general shift requirements.
• Conduct regular checks and communicate with Return Agents to monitor check in volumes and rental bay levels.
• Clean interior and exterior of vehicles according to quality standards.
• General tasks that support the efficient running of the washbay area and fleet management onsite.
• Assisting customers with inquiries, concerns and requests in a positive and friendly manner where required.

Skills & Experience

• Hold a full and valid driver's licence, with the ability to drive both manual and automatic vehicles in a range of sizes
• Have some experience leading small teams
• Enjoy working in a team environment, however you will be self-directed and able to work independently when required
• Be passionate about delivering an exceptional product to our customers
• Value quality workmanship and take pride in each vehicle you deliver
• Demonstrate initiative by continually looking for your next task without being asked
• Possess basic computer skills and the aptitude to learn administrative tasks

Benefits and Perks

• Competitive Rate + loadings/overtime rates + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group 

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. 

BrisbaneQueenslandAustralia