Zenitech is a leading technology solutions provider dedicated to reshaping the global digital landscape. Headquartered in the UK, Zenitech operates internationally, with offices in Lithuania, Romania, and Hungary.
We use a bespoke approach depending on where the client is on their digital journey, comprising a combination of access to dedicated R&D labs, technology implementation advice, and specialist near-shore development talent. As an international community of individuals who are open to learning from each other, we collectively define and contribute to the digital future of our clients’ businesses.
We’re looking for a strong Lead UX/UI Designer to take day-to-day ownership of the member-side experience within a large-scale US Healthcare Navigator programme. The member platform is a significant digital transformation initiative within a regulated US healthcare environment, evolving the client’s existing digital experience ahead of a January 1, 2027, go-live.
This role is accountable for experience direction, design quality and cross-platform coherence across the Member platform (desktop web, responsive web, and React Native app).
You will operate as the design lead for this workstream, reporting into the Head of Design (who oversees the wider account portfolio) and partnering closely with the client-side design lead.
This is a structured, enterprise-scale programme with a defined scope and roadmap. The focus is on elevating decision quality, aligning experience direction with product intent, and ensuring design performs at scale, under regulation, and with technical constraints.
Lead the Member-side design direction on a day-to-day basis
Oversee key UX/UI decisions across web and app platforms
Provide guidance and constructive challenge to the Web and App Design Leads
Ensure coherence across interaction models, IA, system behaviours and design system usage
Align experience decisions with delivery realities and longer-term product vision
Six designers contribute to the platform through the Web and App Design Leads. While this role does not carry formal line management responsibilities, it is accountable for experience integrity and decision clarity across the workstream.
Own UX/UI direction across desktop web, responsive web and React Native
Partner with Product and Engineering to support quarterly scope reviews and product vision alignment
Influence backlog prioritisation through experience insight
Support and shape research focus areas to reduce delivery risk
Ensure research outputs meaningfully inform product direction
Guide integration of AI-assisted capabilities within guided journeys
Challenge design decisions constructively to strengthen clarity and consistency
Step into hands-on UX/UI work when required to unblock or accelerate
Represent the Member platform confidently in cross-functional forums
While your primary focus will be leading the Member platform through to its 2027 go-live, we are actively strengthening our discovery capability across the wider portfolio.
In partnership with the Head of Design, you will help advance how we approach early-stage product definition by:
Supporting the structure and rigour of discovery engagements
Contributing to problem framing approaches and workshop design
Strengthening how research informs early product direction
Improving how discovery outputs translate into delivery-ready clarity
Elevating confidence and consistency in upstream thinking
You may contribute directly to selected discovery engagements where appropriate, but your core focus will remain the Member platform.
We operate as a consultancy with a growing internal design community (currently 18 designers across UX/UI, Research and Strategy).
In addition to client delivery, you will:
Be active and vocal within the internal design community
Share learning from complex transformation programmes
Contribute to raising standards and improving delivery maturity
Support improvements in efficiency, tooling and ways of working
This is a senior practitioner role that influences both externally and internally.
Strong senior-level experience leading UX/Product Design within complex delivery environments
Proven experience delivering across desktop web, responsive web, and React Native platforms
Confidence operating as the accountable design authority within a defined workstream
Experience supporting product vision discussions and quarterly planning cycles
Strong understanding of how research reduces risk and informs prioritisation
Experience working with scalable design systems
Ability to challenge constructively and defend design decisions with clarity
Consultancy or multi-team delivery experience
Strong proficiency in UX/UI tooling and scalable delivery workflows, including practical application of AI-assisted capabilities
Strong understanding of accessibility principles (WCAG 2.2 AA/AAA)
Accountable without relying on hierarchy
Comfortable leading through influence rather than reporting lines
Confident navigating complexity and constraint
Commercially aware and delivery-focused
Clear, direct and constructive in your communication
Occasional travel to the United States will be required for key alignment moments. Additional travel may be required for strategic workshops or discovery engagements with other clients.
While the role is based on UK working hours, flexibility is required to collaborate effectively across time zones when necessary.
Hybrid/flexible working model and flexible working hours
Private Medical and/or Health Insurance (location dependent)
Length of Service Awards
Referral programme
The option of a cafeteria package, meal tickets, or team lunches (location dependent)
A culture of continuous growth, supported by our People Lead system and various training resources for your personal development
Agile mindset, simplified processes, and a great atmosphere where commitment and autonomy are celebrated
A community-first mindset, working with talented people across technology products and consulting
Charity events and programs
Impactful Projects Drive meaningful change through digital transformation projects and have an opportunity to make an impact on many different industries.
Collaborative Culture Be part of a diverse, inclusive team committed to growth, innovation, and continuous learning.
Professional Growth Zenitech supports continuous learning and development through the People Lead system, helping you advance your skills and career.
Zenitech celebrates diversity in all its forms. We aim to create an inclusive environment where everyone feels valued for their unique contributions and perspectives. If you require any adjustments during the application process, please let us know—we’re here to help. Our commitment to diversity, equity, inclusion, and belonging can be found here
Zenitech creates technology to transform businesses. We design, deliver and implement creative technology that has a real impact on business - creating new revenues, transforming customer experience and interaction, driving growth, reducing time to market and innovating for the future.
How do we do this? Partnership is at the heart of what we do. We - our brilliant teams of designers, engineers, analysts and project managers - treat our clients’ business as if it were our own.
In the words of one of our clients - “Zenitechers exhibit different ways of thinking about the problem, rather than being stuck on ‘this is how we have always done it’. I like the way the engineers offer their own opinions”.
We’ve recently been shortlisted for Services Company of the Year at the 2024 UK IT Industry Awards. Recognition of our impressive track record of delivering high-profile projects with measurable outcomes. This includes building new national Lottery applications to digitalising customer services for a top-tier Hungarian bank.
To learn more visit zenitech.co.uk and to join us, visit zenitech.co.uk/careers
