Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we’re growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance

Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Chennai, Bangalore and Pune.

We’re seeking a Lead Designer in Chennai to tackle complex challenges and craft innovative solutions that transform healthcare. You’ll join our agile R&D team to research, define, and design features for our award-winning electronic health record and practice management products. If you’re a talented, strategic designer motivated to improve the doctor’s visit, the emergency room experience, or life with chronic illness, we want to talk to you.

Education, Experience, & Skills Required

• Bachelor’s or Master’s degree in design, Human-Computer Interaction, Cognitive Psychology, Computer Science, User Experience (UX) or related disciplines
• Minimum 10+ years of professional experience in UX research and design
• Strong capability across a range of UX research and design techniques
• Experience in planning, facilitating, and summarizing user research, including discovery interviews, field studies, in-person or remote evaluative testing and unmoderated studies
• Understanding of how to work within the agile development process for the design, development, and delivery of software

Behaviours & Abilities Required

• Develop strong problem statements and metrics to articulate the value of new and updated features
• Provide sound rationale for UX recommendations to gain support and commitment
• Set clear objectives to ensure design solutions achieve the right business and user outcomes
• Design simple, effective, and elegant interactions between users and products
• Build strong relationships and collaborate effectively within a multi-disciplinary team
• Manage ambiguity, change, and uncertainty while making timely decisions that keep work moving forward
• Adapt to the changing needs of a dynamic business with flexibility and a willingness to contribute wherever needed to help the team succeed

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented   employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative   workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,  full-time. With consistent communication and digital collaboration tools, athenahealth  enables  employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity