Job Description

Posting number: 2026-00729

Department: PU Meters

Job classification: Utilities Technician, Lead

Posting type: Open

Categories: Water Agency, Utilities

Summary

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The Lead Utilities Technician provides specialized maintenance of water infrastructure and performs lead worker duties by leading crews and overseeing other Utilities Technicians.

About You:

Our ideal candidate has a strong work ethic with excellent time management skills. They can communicate and work independently or in group settings as needed. Additionally, they can withstand extreme heat and cold weather conditions encountered in NC along with insects, spiders, and snakes.

About Us:

This position is part of a diverse team in the Raleigh Water, Meters Division, Small Meter Program. Program assists with the maintenance of 220,000 water meters in the Raleigh service area: including Knightdale, Wendell, Zebulon, Wake Forest, Rolesville, and Garner. Functions include but not limited to customer move/in and move/outs, severance for non-payment, leak diagnosis and repair, meter replacement and meter box maintenance. Additional division duties include meter reading, meter testing, and Cross Connection programs. This is an excellent position to start your career with City of Raleigh, with plenty of career paths to move up within the City.

Examples of duties

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Leads and coordinates the work of a group of employees; assigns and prioritizes tasks; guides employees to instruct or advise on tasks or assignments
• Leads a crew during normal hours and after-hours emergencies and trains and monitors the work of new and current employees to provide feedback and make corrections to their work, as needed. Performs field verification for inspections of hydrant and valves to meet City, state and federal mandates
• Sets up work zones, monitors and measures job site hazards, and hazardous conditions and materials
• Sets up jobs to install new services, hydrants, and valves by locating any assets needed, completing preliminary shut down, and speaking with residential and commercial customers regarding parking situations or scheduling issues
• Prepares, maintains and/or reviews reports, data, forms, permits, and/or code enforcement investigations; monitors, tracks and maintains inventory levels
• Leads other technicians and operates heavy equipment, performs physical labor, and records technical data documentation. Locates, maintains, repairs, replaces, inspects and installs water distribution pipes, valves, meters, fire hydrants, mains, water services and other related appurtenances for water customers
• Prepares, maintains and/or reviews reports, data, forms, permits, and/or code enforcement investigations; monitors, tracks and maintains inventory levels
• Monitors and evaluates incoming 811 locate tickets, assigns to appropriate zones if locate is required, or closes tickets as needed.
• Participate in mandatory call duty assignments twice per calendar year, as scheduled by the department.
• Works additional overtime hours as needed during severe weather events, emergencies, or other operational situations requiring additional staffing and support

Qualifications

Education and Experience;

High School diploma or G.E.D. equivalency; 3 to 5 years’ experience in water/wastewater infrastructure inspection, maintenance/repair, or related work

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Licensing and Certifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Supplemental information

Knowledge Of:

• Municipal water system and mapping
• Standard practices, methods and materials of assigned work
• Basic mathematical concepts
• Record-keeping principles
• Occupational hazards and applicable safety principles and practices
• Uses and properties of supplies and equipment
• Applicable federal, state and local laws, codes, regulations (based on assignment)
• Customer service principles
• Specialized equipment relevant to area of assignment
• Traffic control and work zone safety
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications

Skill In:

• Leading and mentoring others
• Responding to emergency situations to mitigate damage to utilities, highways infrastructure and provide public health and safety
• Operating all vehicles and equipment, with concern for safety at all times
• Safe driving and navigating City streets with large vehicles

Ability To:

• Manage projects and inventory
• Properly setup work zones and safely work in City roadways
• Perform inspections and repair to ensure safe operating conditions
• Monitor and maintain required supplies, materials, and inventory
• Comprehend reference books and manuals
• Utilize a computer and relevant software applications
• Lead and train others, trouble shoot issues, and make sound judgement calls

ADA and Other Requirements

Work Environment and Physical Effort:

Medium: Exerting up to 50 pounds of force occasionally, up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work Environment:

Work is typically performed in an outdoor environment, street environment (near moving traffic), construction site, or in a vehicle. Employees may occasionally work in a shop environment.

Work Exposures:

There is frequent exposure to extreme heat (above 100 degrees), moving mechanical parts, fumes or airborne particles, and loud noises (85+ decibels average over 8-hour working day such as heavy trucks, jack hammers, leaf blowers, lawn mowers, construction). Employees may occasionally be exposed to individuals who are hostile or irate,?extreme cold (below 32 degrees),?communicable diseases, and toxic or caustic chemicals or substances.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.