Job Description

Lead Unified Comms Engineer - Federal Customer

(on-site 5 days per week: TS/SCI Required)

The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements.

Key responsibilities

· Administer and support voice, telephony, conferencing, or collaboration platforms

· Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration

· Support implementation, upgrades, and integration of communications solutions

· Maintain documentation, diagrams, operating procedures, and support records

· Coordinate with network, systems, and field teams on platform dependencies and changes

· Support user issues, service requests, and operational continuity activities

· Contribute to testing, validation, and service improvement efforts

· Help ensure secure, stable, and supportable communications capabilities

· Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions

Required qualifications

· Experience supporting unified communications, VoIP, telephony, or collaboration environments

· Strong troubleshooting and customer-support skills

· Familiarity with endpoint integration, platform administration, and service support processes

· Understanding of network and QoS concepts related to voice and collaboration services

· Ability to work onsite in a secure environment

· Active TS/SCI and ability to maintain access as required by the program

Preferred qualifications

· Experience with Cisco UC or similar platforms

· Experience with video, AV, conferencing, or call-management environments

· Familiarity with SIP, secure voice, or enterprise communications architectures

· Experience in government or classified environments

· Lead experience guiding standards, design choices, or junior engineers

Work environment / program context

This role supports communications capabilities that users depend on every day. Lead-level roles will provide technical direction, lead escalations, and maintain ownership of standards.